Best Western Great South Road Motor Lodge - Epsom
3.8/5
★
based on 8 reviews
Contact Best Western Great South Road Motor Lodge
| Address : | Best Western Great South Road Motor Lodge 112 Great South Road, Epsom, Auckland 1051, New Zealand |
| Phone : | 📞 +889999 |
| Postal code : | 1051 |
| Website : | http://www.bestwestern.co.nz/auckland/hotels/best-western-newmarket-inn-and-suites/ |
| Categories : |
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| Description : | Modern rooms & suites in an informal hotel featuring an outdoor pool, a cafe & free parking. |
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Thomas Brown on Google
★ ★ ★ ★ ★ I stayed here a while ago and it was fine (although they didn't have breakfast even though I paid for it) so thought I would come back.
Again no breakfast even though I paid for it, room smelt damp when I arrived, then a night of listening to my neighbours late night telephone conversations and late night TV viewing till about 4am! When I went to call reception at 2am there is a sticker on the phone to say reception shuts at 9pm. Not good!
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Christine Gardiner on Google
★ ★ ★ ★ ★ Travelled for work, lovely clean room, quiet large and safe. Free wifi and reception lady was friendly and welcoming after a long day. The shower was amazing. Would definitely stay again. Thank you.
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Sharmaine Copas on Google
★ ★ ★ ★ ★ Customer service is absolutely revolting. Being pre-judged on the colour of someones skin and someone elses wrong doing is gross. We are in 2021 and its sad there is still racist tendencies of people when we are PAYING our way like everyone else. Disgusted to see these narrow minded people are the first face when you walk in the doors of this establishment. Seen some great reviews pity i couldnt do the same. Would discourage anyone staying here. Go learn some manners and respect.
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lisa durney on Google
★ ★ ★ ★ ★ We stayed here for 3 nights, great size for a family. Rooms are dated and it is very noisy. The last night we could hear the people in the room next door snoring, we gave a couple of smacks on the wall so they would hopefully realise, we got a smack back. At around midnight I called reception to ask for some assistance, they said they would call them, there was no communication at all and the snoring continued all night long.
I have been to reception as I was leaving and they didn't want to acknowledge my issue. If it wasn't for the lack of customer service I would of probably stayed here again.
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Eve Walker on Google
★ ★ ★ ★ ★ No signage or notification over phone about needing a vaccine passport. A friend booked, and turned up with 2 very tired children and was told they couldn't stay. After complaining about lack of notification she was told she could stay. She went to her room, then the police turned up after the owner had called them on her. She was then left out on the street with her children.
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Brenda Sawyers on Google
★ ★ ★ ★ ★ Clean and tidy. Shower awesome. Aircon great. Good parking very central and reasonably priced. Cleaner very helpful but a lack of communication from reception.
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sarah Whymark on Google
★ ★ ★ ★ ★ We stayed for a week in a great room with all our needs taken care of. Our room was serviced well and the reception stall were great we had a few visitors as live in Nelson they were very accommodating staff.plenty of parking and room for the motorbikes that were ridden up. Will definitely book again thank you Best Western Epsom.
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Bobena W on Google
★ ★ ★ ★ ★ We booked online was all fine, when we got there to sort out room. The staff in the office first off was saying no I don't have a room she couldn't find my details. Took us 45 min in total just to get keys to room, when we gave them our card details over phone when we booked room. The room was OK, tho so many things didn't work in our room! like the spa bath and I had to clean the bath of black hairs. Not just a few. Banging doors all night, Kids running up and down stairs at 11pm at night. Was told this place had no winz clients, they lied there definitely was. All in all never will go back here
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