Birchall & Maunder Automotive - Ngapuna
About Birchall & Maunder Automotive
Birchall and Maunder had small beginnings, starting business in Bryce and Karlie Birchall’s residential garage in Lynmore.
Both Bryce and George Maunder had become unemployed when the Forest Service was restructured. Ross Birchall had recently returned from the Yukon goldmines to NZ. 1988 was the year to try something new. The business was surprisingly busy growing by word of mouth until 6 months later Karlie decided the boys needed to leave the family garage for a bigger premises in town.
The new premises were behind the Gull service station on Te Ngae Road and a huge improvement on the garage. Business was growing and Jason Jordan joined as an apprentice mechanic. Kevin Stanley also joined at the end of the first year as an auto electrician and mechanic. This was home for 10 years but space soon became really tight again. It was not uncommon for the whole carpark to be jammed with vehicles. Birchall and Maunder became recognised as Volkswagen specialists and demand grew.
So plans were made to expand again. The Merino Road land was purchased and a purpose designed workshop came off the plans. Bryce, Frank Martin and a guy called Allan built the building over the space of a year, with help every weekend from Ross. The new building was a real step up and was officially opened in 1998. The staff ranks swelled to 8 this including a full time receptionist Rachael Kennedy.
Other investment in Diagnostic equipment was made in 2005. This was necessary as new vehicles had much more computer systems compared to the older vehicles around. Birchall and Maunder became authorised service agents for VW and Skoda in 2007. Air-conditioning equipment was purchased in 2015 adding another service in house. Investment in hydraulic hoists to meet demand was made with a total on 9 hoists in the workshop.
The business went through a rebranding process in 2013. Keeping it local, a new logo, signage and website were designed by Rotorua's own fineline design agency. The staff had grown to 16 establishing Birchall and Maunder as the largest privately-owned workshop in Rotorua. Birchall and Maunder has become a household name in Rotorua and districts, renown for great service and expertise in all areas of automotive service and repair.
Ross Birchall
Owner : Director
Contact Birchall & Maunder Automotive
| Address : | Birchall & Maunder Automotive 10/12 Marino Road, Ngapuna, Rotorua 3010, New Zealand |
| Phone : | π +7 |
| Postal code : | 3010 |
| Website : | https://www.birchallandmaunder.co.nz/ |
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Luca van Gorkom on Google
β β β β β We had the 2 year old Audi break down there, we didn't think they would be able to service modern cars, but they had it ready within a few days, and the service was great. They also gave us a little tour, and showed us around some interesting cars they were servicing at the time. Great communication too.
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Jarrod Martin on Google
β β β β β This wasn't the first time I had brought a BMW into them and have had an issue with the service. This time I brought my 2006 BMW 320i in with a coolant leak. I had my radiator replaced and a complete cooling system flush and replaced with the correct blue coolant. When I picked up the car it still had the green coolant in it. I called and asked them about it and I was told that I would have to flush it and refill it myself, even though I was charged for the flush and the correct coolant.
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Kerry Suter on Google
β β β β β Asked for an oil change, got a $750 bill and a sticker I didn't want. I guess I could say "not just an old change" or "more than you'd expect" but funny isn't my mood right now. It's anger, disappointment and sadness. I have been wounded in the wallet and I'm not sure I can find the positive in the experience.
On the Quality/Reliable/Value paradox they miss the Value objective by no small measure.
I don't mind the occasional expensive service but I'd like have some say in when I'm ready for it.
I got mugged.
My advice is to call in advance and be VERY specific on EXACTLY what you want done and include instruction: "and no more"
Supply your own oils/parts etc to avoid mysterious freight charges...
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Paddy Patara on Google
β β β β β Great service friendly staff very happy
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Camille Housset on Google
β β β β β Good mechanic. Broke down before to go back to auckland after a long weekend, they fixed my car very quickly. They proposed me to drop me in town the time that they fix my car, really appreciated. Very welcoming and professional.
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N S on Google
β β β β β If you want a WOF 100% never go here, theyβll pull you up and fail you for the smallest things. I had a small scratch on my car and failed, had to pay alot for it to be fixed, to be able to pass and I also failed bc no window fluidβ¦ $65 for a WOF when u can go elsewhere for $50
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Riding High on Google
β β β β β Awesome first class service. Travelling from out of town and not only did they repair my alternator but also organised a repair on my bike. Couldn't be happier with service and competency. Experts on VW
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Michelle Watson on Google
β β β β β Great customer service. Went out of their way to help an out of town damsel in distress when the cambelt on my car went and everything on the car just quit. Helpful and towed the car for me back to their yard until I was able to make a decision on the car with my hubby.
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