Bream Bay Medical Centre - Bream Bay Medical Centre Marsden Point Road
3.4/5
★
based on 8 reviews
Contact Bream Bay Medical Centre
| Address : | Shop 22, Ruakaka Town Centre, Bream Bay Medical Centre Marsden Point Road, Ruakākā 0116, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 0116 |
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Lyndie Mullins on Google
★ ★ ★ ★ ★ I had an appointment which I rang the day before to make it hoping that I could get in that day, but it was no surprise if I couldn't knowing they are usually busy. So I had an appointment the following day. I was 10 minutes late to my appointment due to road works along my journey from Waipu to Ruakaka as not being too well I forgot that they were doing road repairs. On my arrival I apologized for my lateness due to road works, however the young receptionist mentioned I could possibly not be seen by my doctor as he was fully booked for the day and they are only 15 minute appointments, but I will text him to ask? His reply was no he was fully booked. I was not happy and still feeling unwell. I have never been turned away from the doctors had having an appointment. Maybe the Medical Centre shall show on display that this can happen,
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Don Stewart on Google
★ ★ ★ ★ ★ I have been a patient at BB Medical center over 12 months now and unlike some posters I understand the reality of a nation wide shortage of GP's. The care & prompt attention I have rec'd from the medical team at BBM has been excellent. Dr Griggs you rock. I eagerly await the opening of the new centre being built at Marsden Cove as part of The Anchorage Retirement Village.
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jo bo on Google
★ ★ ★ ★ ★ I have recently moved to the area and needed to find a local GP.
My overall experience with Bream Bay Medical Centre was pretty poor.
My initial call to the Medical Centre to inquire how enrol with the centre was met with a rather unhelpful receptionist, I was told I would need to enrol before being able to make an appointment.
I finished early one day to get to the medical centre before closing, to complete the enrolment forms arriving at about 4:30pm only to find that the doors were locked from the outside(very frustrating). I managed to get in as another patient left.
I did finally manage to enrol with the practice however when I tried to book an appointment soon realised that despite being open until 5pm as advertised the latest booking I could make was 4:30pm which was unpractical for me working in Whangärei and informed the receptionist of this and that it was probably better for me to find a GP in town, i again found them rather unaccommodating.
I was later called by one of the centre’s Nurses who was unaware of the earlier conversation, this was the only positive conversation I had with the practice. She was very helpful and agreed with my decision to find a GP in town and even recommended one to me, she also made it clear if I needed any further assistance to just get in touch.
After finally enrolling with a GP in town I received a call from Bream Bay Medical Centre. This was the icing on the cake. It was pitched as a courtesy call to say that my records had been forwarded on as requested, It quickly became clear that the call was to tell me off for wasting her time and how much work was involved in enrolling. Her parting shot was that I would never be able to come back to Bream Bay Medical Centre. I don’t think that will be a problem.
I have read the other reviews posted here and they all appear to have the same theme, there was a comment that the doctors are fantastic if you can get past the receptionist. I will have to take their word for that!!
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World Citizen on Google
★ ★ ★ ★ ★ Very poor customer service at times depending on the staff of course.
Very rude, felt unwelcome and had been a patient for approx. 3 years previously.
I have heaps of medical conditions and a very easy patient for a practice to make money from. My appointments are every 3 months with same script...
No offer to enrol me, too busy.
Maybe its because I'm a younger male and the practice is full of middle aged woman.
My experience tells me these people have no formal training in customer service or "sales" and no one complains if they get treated poorly...except for the wise people using google who took the time out of their day to say something :)
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CarolLynne Cole on Google
★ ★ ★ ★ ★ I beg to differ from the previous reviews. I left Waipu Medical (and live here) due to incompetence and came to Bream Bay Medical maybe 8 years ago? Anyway, the receptionists are brilliant and friendly...and call me by name when I hardly go to the doctor. They go out of their way to help and are always pleasant. I've only had one encounter with a rude nurse and I set her straight right up and complained to head nurse...that ceased to happen again!! My doctor is brilliant, thank you Karin, and other doctors I have seen when she is not available have been equally on top of it. They listen and take in what I have to say which is important as I know my body better than most! I have recently transferred my Grandchildren there also and been very pleased with the handling they have encountered. So hats off to you Bream Bay Medical...no complaints here!!
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Vaughans Voice on Google
★ ★ ★ ★ ★ The Doctors here are too overloaded to care about the people they see. They rush you through your appointment, almost as if they are frustrated at you for being there. This doctors office has been like this long before covid as well.
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Katie Grant on Google
★ ★ ★ ★ ★ Visited last Thursday, Dr Karin was wonderful. Was there again today as I needed to change my details as they don't match my vaccine pass. The receptionist was not that friendly or helpful. Would have given a 5 if it wasn't for the receptionist
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Liz Sayers on Google
★ ★ ★ ★ ★ Superb service. I'm extremely impressed with the daily phone calls to monitor my progress with Covid. With the number of cases the practice must be handling this must mean a huge number of calls to patients each day but the doctors have never indicate they are in a hurry to end the call.
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