BurgerFuel Redwood Centre - Redwood Centre
4.4/5
★
based on 8 reviews
Contact BurgerFuel Redwood Centre
| Address : | BurgerFuel Redwood Centre 5 Tarawera Road, Redwood Centre, Rotorua 3010, New Zealand |
| Phone : | 📞 +788 |
| Postal code : | 3010 |
| Website : | https://www.burgerfuel.com/nz |
| Categories : | |
| Description : | Housemade aïoli, kumara fries & made-to-order gourmet burgers in a car-themed counter-serve chain. |
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Zach on Google
★ ★ ★ ★ ★ I ordered online and was told it would be ready to pickup contactless in 10 minutes. Upon arrival I saw the contactless pickup table outside where it states "Ordered online? Just wait here and we'll be right out". 30 minutes passed so I went in to enquire why my order was now 20 minutes overdue. They asked my order name and then turned around and pulled my order out of the warming drawer and my milkshake out the fridge. They had been ready the whole time and just didn't bother to bring it out. This is seriously infuriating and utterly dissapointing since the whole point of contactless delivery is designed to remove the need to go in to the store, wait in lines and "contact" them over the counter. The staff don't seem to understand their own policies and are causing people who want to use contactless to have to go in to the store which completely negates the reason of having it the first place. It makes BurgerFuel look really silly and unprofessional when it comes to the "Pandemic response"
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David Kaukau on Google
★ ★ ★ ★ ★ For someone who loves burgers this place has the best burgers in town in my opinion great team food was great ? made me buy another buger haha but i recommend burgerfuel
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T HERANGI-KINGI on Google
★ ★ ★ ★ ★ Yeah Buddy you want a fresh burger you come here they never miss a beat my Favorite place for burgers you really get what you pay for price is up there ut still mean as
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B Jones on Google
★ ★ ★ ★ ★ I’m a regular and it’s always great food. Staff are always super friendly. Definitely a busy burger joint !!
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GVz 007 on Google
★ ★ ★ ★ ★ Pathetic place! Were on our way back to Auckland when we stopped here there was only one family in the store - 45 minutes later our order still wasn't ready!! I went and asked where our food was next minute we were given it - fries tasted like cardboard and burger a definite disappointment!! Disgusting service and disgusting meal for what we paid for our meals - will NEVER return to this place! And you need to get rid of the flies in your store definitely NOT recommended!!
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Deep Singh on Google
★ ★ ★ ★ ★ Food given to us is black things on top because they dont clean and staff is so rude he give me change like he throwing same as a food serve not with nice attitude and making food without mask
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Scott Fraser on Google
★ ★ ★ ★ ★ Slowest burger joint around.
Ordered three burgers at 5:30pm on a quiet Tuesday through the app.
The app said the order would be ready to collect in 10 minutes, I changed the order time to 20 minutes to give them some more time as I know they have been slow in the past.
I arrived at the store a few minutes after the selected time and was told that my order would be ready in a couple of minutes... 25 minutes later the order was finally ready with room temperature burgers
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Damien Peden on Google
★ ★ ★ ★ ★ Great friendly service and very courteous staff. Quick delivery of food. Great location. Just be aware they advised us that it's shift managers decision on if they accept countdown branded AA cards for their shake promotion as the countdown cards are free and the promotion is for paying AA customers. But they were very good about how they explained this and allowed us to use our digital AA card in the app.
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