Caltex - Sylvia Park - Mount Wellington
3.9/5
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based on 8 reviews
Contact Caltex - Sylvia Park
| Address : | Caltex - Sylvia Park 280 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | π +9799 |
| Postal code : | 1060 |
| Website : | http://www.caltex.com/nz/ |
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celerina banzuela on Google
β β β β β Attendants at the till have very poor customer service. Do not know how to smile and say thank you. Manners are rude. They need customer service seminar. They are very mechanical. They would just ask the customers if they are presented the air points or fly buys " stock? or discount?" and just take your money without gestures of politeness and graceful manners. We know that it is a prepay pump but if you want to fill up, of course you would not know how much to fill up but the attendant especially the young man with curly hair would insist you pay first. If you tell him you'd pay after you had filled up he would still insist you pay first no matter how much it is. The young man does not have listening ears.
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Kiwi Auckland on Google
β β β β β Very bad service, recommend to avoid. Have visited this service station for years and no prior issues but there seems be a new staff member working there now who was very rude and refused to allow prepay on the pump in the early evening. Wont be returning.
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Art Moscow on Google
β β β β β Hi there, Iβve been using this Caltex for a while and never had any issues. It is usually a good service and a reasonable price. However, it has changed today in terms of customer service. The βnew/old guy was absolutely rude to me and to another customer when it comes to the payment method (Pre pay/after pay). I am writing this review in order to get in touch with the manager of the station due to unacceptable behaviour of the cashier.
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stefania picetti on Google
β β β β β Excellent spot to gas up, really nice customer service!
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Maggie D on Google
β β β β β Excellent spot to gas up, clean the car or rescue injured seagulls ;-) We managed to save one from certain vehicular squashment recently by guiding him over to the car wash and scooping him up, zooming him to the vet. Great outcome - he's in the sanctuary, getting better. Nothing to do with Caltex really, but shows how well placed they are :-D
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ζζ³θΎ° on Google
β β β β β I come here for complaint the lady staff. the first time I go to refuel my car. I said pertol 91 and 50 dollars and then I use my phone starting search my caltex app. She hold very bad attitudes and no patience said you should open your app first and then come to here!
Second time is yesterday 11.15pm. I said 91, 50 dollars, I give her cash first and then show to her my app. she told me she already make the order and cannot change. I wanna say all the staff will ask me do you have discount card. but she didnt. I said can you cancel and do it again. she said she cant. I said fine. can you cancel my order, I dont want refuel my car. Finally she cancel my order and I took my money go to Mobil.
I wanna say even my families and my friends they also know this lady staff who always keep bad attitudes. I think thats not right attitudes as a service work. so I write this complaint when I met she still like before.
To be honest we will chose mobil if she still hold bad attitudes.
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Ken Toyota on Google
β β β β β If you donβt care about customer service then the price is better than most within Central Auckland. I used to fill up here every other week(if not every week), but have rarely gone back(even though I only love 2 blocks away) for approx 6 months due to absolutely appalling service. I went back tonight as Iβm low on petrol after my long weekend away but after a brief encounter with the female attendant, I simply drove away. Wonβt be going back any time soon.
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farhan desai on Google
β β β β β Very sad ? bad customer service .
Went to swap gas bottle Today and man at station informed that I m working alone by self so not able to swap gas bottle.
Understand sort of staff but you can not refuse customer. I ask can I wait for 10 minutes then he said sorry .
Losing good customer .
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