CurtainStudio Botany - Golflands
3.1/5
★
based on 8 reviews
Contact CurtainStudio Botany
| Address : | The Hub 451 Ti Rakau Drive, Golflands, Auckland 2013, New Zealand |
| Phone : | 📞 +978 |
| Postal code : | 2013 |
| Website : | http://www.curtainstudio.co.nz/ |
| Categories : |
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Neil Bauer on Google
★ ★ ★ ★ ★ Found this a frustrating experience. I should have read the Google reviews before I went. I can confirm all the unhappy ones are not wrong. Please see the reply from trying to sort the issue below.They order the blind on the wrong account and this cannot be put onto ours. If we ever have an issue, we will have to remember someone else's details.
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Nafiseh Salmani on Google
★ ★ ★ ★ ★ They say that preparing the curtain in twelve working days is a big lie. They canceled their appointment many times, and at the end I wanted to cancel my order , saying that we could not return the money, and finally, after a month and a half, the curtain was installed.
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Helen Mountfort on Google
★ ★ ★ ★ ★ It’s been almost 2 months and I still don’t have my curtains. The communication is terrible. I have to constantly chase them about samples, install dates - I don’t feel I’ve had very professional service. I used them 5 years ago and they were great. Hopefully the product will be of a good quality when they finally arrive.
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K Radovanovich on Google
★ ★ ★ ★ ★ Ordered a house lot of blinds/curtains for a rental property. After install found out from tenants that some were missing. No communication whatsoever from the sales consultant. Finally after another 5 weeks of frustrating emails/phone calls to head office they finally went to complete the job. They had made a mistake with the initial order and we ended up with one blind and one set of curtains in a room that was supposed to have just curtains. Finally got the missing blinds in another bedroom. Not worth the grief chasing up again. Customer service from the sales consultant/head office was seriously lacking and they were terrible to deal with. They don’t care because you pay them up front. Buyer beware!
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Volt One on Google
★ ★ ★ ★ ★ Absolute worst experience with curtain studio. Sent my order to the wrong store, TWICE. My design consultant clearly wrote on the order for my curtains to be sent to my local store for pickup, and sent follow up reminder emails to head office, but still these were sent to a store 30 minutes away. They would not correct this mistake and transfer my orders to my local store, and had the audacity to request further payment for shipping fees if I wished to pick up from the store I had originally agreed on.
In addition to the above, the readymade linings in my order was not provided to me on pickup. The store told me that whoever dispatched the order did not send these, so they could not provide me with the linings. Even though these were directly off the shelf items, I was not allowed to grab these due to 'internal process', which is absurd.
Repeated mistakes from curtain studio with zero acknowledgement, and no one takes responsibility. Physical stores will refuse to address any issues with your orders which go through consultants. There is an expectation that the customer should to go out of their way to fix the problems caused by their head office/dispatch staff, worst customer service ever.
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Eva M on Google
★ ★ ★ ★ ★ Very very poor customer service!
Staff do not pay attention at all to know how the customer can be helped. We will never visit the Botany store again as the ladies were busy gossiping/ chatting than finding out if custom needed help. Poor service.?
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Lu Taylor on Google
★ ★ ★ ★ ★ The customer service is terrible so I strongly suggest going elsewhere (next door to the other curtain company). THEY made a mistake on my order but I had to endure a number of argumentative conversations on "the mistake was my fault and I should have checked the order." The first set of curtains were incorrectly made with the headings falling on an exaggerated crooked angle.
After fixing their mistakes I am happy with the curtains and the price was reasonable. The two free pillows was nice but doesn't make up for the bad service and time wasted. Lauren was rude and the manager refused to return my call.
Seriously your staff need basic customer service training and no I won't be emailing marketing as clearly they haven't address the issues at this store.
PS Carpet Court owns Curtain Studio. We have just carpeted our house and ruled out using Carpet Court because of this incident.
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jaistar83 on Google
★ ★ ★ ★ ★ This review is for the fantastic service I received from Jamie.
I went into the store feeling distressed as I had recently moved into a new house and needed curtains for all the rooms and living space.
I told Jamie exactly what I needed and what look I was going for. Following her advice, I walked away with double tracks, sheers and curtains.
After leaving the store that day, I felt the service Jamie provided was excellent as she listened to me carefully and made several other recommendations.
The end result is what I ad expcted, and I'm satisfied with the quality of the products. I highly recommend this store for curtains.
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