DA Lewis - Wigram
4.3/5
★
based on 8 reviews
Contact DA Lewis
| Address : | DA Lewis 218 Main South Road, Wigram, Christchurch 8042, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 8042 |
| Website : | http://www.dalewis.co.nz/ |
| Categories : |
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Gabrielle Lewis on Google
★ ★ ★ ★ ★ We bought a lounge suite from DA Lewis 5 years ago, it is made to last, with high quality fabric and a solid base, it will not fall to pieces like the imported stuff. The fabric is so easy to clean ( we have two couch dogs !)
and we were very impressed with the service, they were knowledgeable, everything arrived on time and I would not hesitate to recommend them to anyone.
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philiptyler1 on Google
★ ★ ★ ★ ★ I am hopeful that the product quality is better than the non-existent proactive customer service. This company thinks their customers should continually ring them to find out what's happening with the order status and delivery process. I had to call them twice, once in December and again in January to find out the status and expected delivery date of a queen bed/couch. Apparently it's quite normal to pay $6000 and get no service at all, and no customer care. For this kind of money (and due to the fact there is unlimited choice now for couch beds), I would have thought they would value the customer, but sadly not. I can't comment on the quality of the products as I haven't seen it, but having worked in corporate sales for 20 years, if I spoke to my customers they way they spoke to me ( and yes I was firm and short with them) I would be out of a job..... Guess what, the customer is always right! and high expectations are expected with high priced items. I would not recommend this company.
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Laura Watson on Google
★ ★ ★ ★ ★ Avoid this company at all costs, especially their curtain department. We bought both a couch and curtains through this company.
The curtains took six weeks to be made. (I’ve ordered from another local company and they take two weeks max). This delay was in large part due to the sales consultant not measuring correctly. Then we had the linings overlapping the windows by an extra 20cm because them pull cords weren’t taken into account when considering the track length. We needed to be available for extra visits from their installer who said himself they didn’t seem to want to actually fix the issues. It took eight weeks to sort the tracks and pull cords.
This brings us to a total of 14 1/2 weeks from ordering the curtains to when they were 'sorted'. Given the huge amount of time wasted, inconvenience, and lack of timely service we did not believe we should pay 100% of the invoice but now they are threatening debt collection.
Avoid this company. They give no thought to customer service or getting the job done right.
I’d highly recommend Admire Interiors instead.
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Leanne Bainbridge on Google
★ ★ ★ ★ ★ Absolutely shocking customer service... well if we had any at all. Five staff members standing around thinking they were better than us to actually come and help. We were there at least 30 minutes and not one person came to help my husband or myself. Their staff seem to think they are better than its customers, sorry staff but we are what pays your wages. Will not be going back here!!
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Helen Dobbs on Google
★ ★ ★ ★ ★ Have been a customer of DA Lewis for many years.
Very good quality merchandise and excellent Customer Care & Service
Highly recommend.
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Barry and Lorraine Andrews on Google
★ ★ ★ ★ ★ Jacqueline and the team at DA Lewis are on the ball. They helped us choose the best Lifter/Recliner chair for our 90 year old mother. Delivery service was great and Mum is over the moon with her new chair. Thanks again DA Lewis.
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Nancy Morriss on Google
★ ★ ★ ★ ★ We are very happy with the purchase we made from DA Lewis. All the staff working there are extremely friendly, and made us feel very comfortable from the off-set. Nothing was a bother, they were extremely knowledgeable about all the suites etc. They let us explore the show room, then helped us out in making decisions. We purchased a Stefano 2 seater couch, and 2 Raphael recliners. They warned us from the off-set that there would be a 6mth wait for them to arrive from China. They arrived when they said they would and were promptly delivered last week. Other than the cushions being a bit firm, (they'll obviously soften up as they're sat in) the furniture is so comfortable, look's really nice, and seems to be such good quality. I can't speak highly enough of DA Lewis and will definitely be shopping there again.
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Mary Hollander on Google
★ ★ ★ ★ ★ We are delighted with our mondo sofas.
The workmanship is first class. The pattern matching on the fabric is perfect.( I know it was a tricky one to match)We are pleased to buy a New Zealand made product.
The sales team were great.Thank you Gareth. We didn't feel any pressure to buy and were given all the time we needed to choose.
We will be back again in the near future.
Many thanks, Mary.
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