Domino's Pizza Ponsonby - Ponsonby
3.5/5
★
based on 8 reviews
Contact Domino's Pizza Ponsonby
| Address : | Cider Building R4 Cider Building, Domino's Pizza Ponsonby 4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand |
| Phone : | 📞 +998 |
| Postal code : | 1021 |
| Website : | https://www.dominos.co.nz/store/nz-ponsonby-98687 |
| Categories : | |
| Description : | Delivery/carryout chain offering a wide range of pizzas & a variety of other dishes & sides. |
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Kate Park on Google
★ ★ ★ ★ ★ The worst pizza I’ve ever had in my life. Definitely won’t get it from there anymore. Bought a pizza for the first time. what a bad experience! When I get it, the pizza was so cold and I needed to heat it up in the microwave. Looking incredibly shocking. no topping for a slice of pizza! Good luck for your business.
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Alex Pearson on Google
★ ★ ★ ★ ★ Second time in two weeks I’ve ordered through the app. Both times I’ve ordered and the app says it’s being made! Then all of a sudden it disappears. Ring the store and they never answer! Usually I order every two weeks after finishing Late working hospo. Wouldn’t mind if it just said order rejected but it takes about 15-20 minutes before the app makes the order disappear. Not happy! Never had this problem with any other store in NZ. Will never use again for Ponsonby. Do not use! I know it’s tough times but there’s no respect. A simple no would suffice
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Miriam Whelan on Google
★ ★ ★ ★ ★ Awful service - I had a problem with my online delivery order. After mulitple attempts to call, I ended up collecting my order and they are refusing to refund the $46 delivery fee, which is a ridiculous amount anyway. Terrible experience, and really poor customer service.
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First Pencil on Google
★ ★ ★ ★ ★ So unbelievably rubbish . Waited 2 hrs for delivery and no call or update. Called several times but was told pizza was on it's way. When it finally got delivered after 2 HOURS the Pizza freezing cold . No call . Won't pick up the phone to give me a refund. Delivery driver said they had one order with 65 pizzas, so why did they take my order ???? Absolutely terrible. Save your money. Spend elsewhere.
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Stew on Google
★ ★ ★ ★ ★ My pizzas where fine but then I opened this and I wasn't even angry just disappointed...... when you order a cheesy garlic bread you expect to get more than a finger nail of cheese on it.
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Ali Parris on Google
★ ★ ★ ★ ★ I was a member of the group that ordered a large order online on Saturday night. Yes we gave the wrong contact number, couldn't get hold of the store, decided to pick up and was still charged $46 delivery fee. Very poor service. Looking at other reviews, customer satisfaction is clearly not a priority at this store. Pizza wasn't great either. I voted to get pizza from Hell Pizza! Looks like I'll get my preferred choice next time.
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Jessica Spencer on Google
★ ★ ★ ★ ★ Terrible customer service. I would avoid. We ordered online, a large amount of pizzas on Saturday night. The incorrect contact number was put in which meant they couldn't get in touch with us. We didn't realise and after waiting an hour, tried to call. Couldn't get hold of them, then after about 30 minutes managed to get someone to answer while we were on our way to the store. When we arrived, we waited for the order to be made then paid, not realising we were still being charged $46 delivery fee. Owner compensated us with 2 bottles of coke which he values at $10. When we rang today to ask for the other $36 to be refunded, he stated that it wasn't his fault the number was wrong and if it had been correct he would've delivered. No one is questioning his willingness to deliver the pizza, but when no one was answering, we felt compelled to go and check on our order. You'd think they would charge you at the pick up rate wouldn't you?? When he handed over the coke, we assumed it was a $10 delivery fee and we were being fairly compensated. Clearly $36 is more important than the overall opinion of 20 customers, who quite frankly, will never buy here again... pizza wasn't worth the wait or money. Before ordering, we took a vote between getting pizza from Hell Pizza or Dominoes... should've gone with Hell... which we will definitely do next time!
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Lala Explicit on Google
★ ★ ★ ★ ★ Garlic and cheese HAD NO GARLIC, ham and pineapple HAD NO PINEAPPLE, check photo!!!!, they don't remotely compare to other domino's, mega disappointed, as for customer service , literally none.
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