Energy Online Ltd - Hamilton Central
2.3/5
★
based on 8 reviews
Contact Energy Online Ltd
| Address : | Energy Online Ltd 94 Bryce Street, Hamilton Central, Hamilton 3204, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 3204 |
| Website : | https://www.energyonline.co.nz/contact-and-support |
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Peter Ravlich on Google
★ ★ ★ ★ ★ We've been using Energy Online for our gas bottles over the last year without any issues. The ordering process is simple, delivery is prompt, and pricing is better than the competitors. I've phoned them a couple of times with specific queries, and received immediate phone service too.
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Alister Kuypers on Google
★ ★ ★ ★ ★ After 5+ years of paying on time, they cut power to the property after missing two payments. (Was busy moving house etc. Getting the place ready to rent out ) Payed the bill but they won't reconnect unless someone is home and can't give you a time other than some time in the next six hours. Apparently this is due to some BS H&S rule which doesn't make sense as the mains switch is off in the house. Will never use again. Avoid.
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Carol Stevenson on Google
★ ★ ★ ★ ★ Totally unimpressed. Have just received our 1st bill from them. $349.79 and its for a property which has been vacant for the past month. Phoned them and they said that its an estimate and if I can provide an actual they can change it. I live 120km away from the property. They want to charge $19.95 to get an actual reading. They say they do actual readings every 2nd month - its in their terms and conditions apparently. I've checked the T&Cs and it actually says "at lease once every two months". It also only says that "we may charge you". I asked to speak to a team leader but of course she's in a meeting. Have been told that she will only tell me the same thing and that they can't waive the reading fee. I've asked for her to call me back. Also mentioned that if this is their customer service, that our relationship is going to be a very short one!
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Anita King on Google
★ ★ ★ ★ ★ Online Energy was the cheapest for my family. I switched from nova energy to energy online. Glad I changed nova energy was a rip off.So is genesis n trust power. These three power companies were charging double. It was shocking getting a power bill off 300 a month nw its half of that.. Thanks energy online..??
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Ben Mines on Google
★ ★ ★ ★ ★ When I first signed up with Energy Online, I experienced a strange issue where I did not receive my power bills by email. I called multiple times, the problem was escalated to IT, but still no solution. In the end, I agreed to have my bills posted to me. (An ironic solution for a company called "Energy Online.") Then I moved house and had to cancel my account after the last reading. After multiple phone calls to Customer Care, I have still not been sent my last power bill so that I can pay it. I would not sign up again.
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Martin Smallman on Google
★ ★ ★ ★ ★ I will update this review if and when these issues are resolved. If they are not I will be going to the Ombudsman with a formal complaint.
Electricity is electricity no matter who the retailer is, however what sets retailers apart is their billing, administrative and IT systems. Sadly I have significant concerns about all of these.
"No regerts" they say. Well I'm a new customer and I already have serious doubts about the integrity of their billing. We have a smart meter which records half hourly usage and I'm well aware of how much power we use during peak times, weekends and night rate. I have carefully monitored our usage patterns over the past 6 years at this ICP and never had any issues, however since changing to Energy Online (owned by Genesis) about a month ago the daily usage on the customer portal appears wildly inaccurate and does not reflect our historic usage patterns in any shape or form.
We are seeing weekdays where nobody is home recording some of the highest kwh usage I've EVER seen in some cases well over double what we normally use on a busy winter day. The readings on the portal are simply incorrect. It's not a case of us not realising our usage I know our historic usage patterns and the daily readings do not correspond at all.
The hourly readings are (rather conveniently) not available on their customer portal to verify when the supposed usage occurred. Further the meter readings do not line up with what my own visual checks of the meter says.
Energy online you have 10 working days to sort this portal issue and provide hard copy of my hourly readings as requested or I will be placing an official complaint with the ombudsman.
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Andrew Immink on Google
★ ★ ★ ★ ★ Really difficult company to arrange new electrical connections with spent hours on the phone 4x calls to get one connection completed
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shivnil chand on Google
★ ★ ★ ★ ★ Ripoff power company. Got my power bill of $350 in peak summer. We dont even use heaters at the moment. Not sure how could we be using so much power. Changing providers
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