Espresso Engineers - Grey Lynn
3.9/5
★
based on 8 reviews
Contact Espresso Engineers
| Address : | Espresso Engineers 28 Crummer Road, Grey Lynn, Auckland 1021, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 1021 |
| Website : | http://espressoengineers.co.nz/ |
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Adrian Pearson on Google
★ ★ ★ ★ ★ The service I have received from these people has been crap. You book the machine in for a service weeks in advance and you will have to call them after a week to see what happened! I gave up leaving messages to call me back, this happen on a few occasions. I gave them my machine after it broke down and after 2 weeks no phone call, no return phone call. When a called in they said it should have been repaired. I asked for the machine back and they said they might be able to fix it over the next few days, I walked out with the machine and they didn't seem bothered or offer an apology. I took it to another engineer and they fixed it in 24 hours. They also told me it was full of cheap replacement parts and not originals that I thought I was paying for. I would recommend never to take anything to Espresso Engineers.
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4and20 tuis on Google
★ ★ ★ ★ ★ Struggled hugely with this company's customer service. I don't think they want customers. Seem to have a very arrogant attitude, bizarre in this day and age.
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Brendonian Relf on Google
★ ★ ★ ★ ★ I've used this team since I bought my Vibiemme many years ago. Thanks for such incredible service and professional workmanship.
If you have a home espresso machine these guys & gals will look after it for its lifespan and do it with a smile!
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Alice Cade on Google
★ ★ ★ ★ ★ I have had the same experience with exceptionally poor service. They gave me an estimate time of two weeks - after that went by (with many ignored messages, emails and texts) I finally managed to get hold of someone who said the machine would be ready by the end of the day. Ha. Three weeks go past when I have to constantly call (no messages answered) to be told the machine is ready and yes I can pay online (nice) and please send proof, via email, of payment. Awesome idea if their emails didn't bounce back. So it will likely be almost 4 weeks before I have a machine back. I guess they have a monopoly and it seems they thoroughly exploit it.
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Holly Curran on Google
★ ★ ★ ★ ★ It was great having Sam come to my home and teach me about my machine and how to make great coffee.
I would give the training, content, knowledge and professionalism a 10/10.
Sam is a genuine nice guy who loves coffee and this shines through with his depth of knowledge and know how.
I feel so much more confident in cleaning and using my machine. The coffee I’m now making is excellent as I’m taking way more care in the preparation.
I would totally recommend anyone who has a machine at home to book Sam in to get the most out of their machine and coffee.
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Darryl McGifford on Google
★ ★ ★ ★ ★ Awesome service, machine looks and is operating like brand new, thanks team, the old Rocket is brewing nicely......., highly recommend!
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Ellie Büdler on Google
★ ★ ★ ★ ★ Espresso Engineers do an annual service of our office's espresso machine and will also perform any repairs. We've always had friendly service and prompt attention to repairs - it's extremely helpful that they can come onsite to do it during our busy days.
Very happy with the great service we receive.
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Prabhakar Rao on Google
★ ★ ★ ★ ★ Good service at reasonable price which considering the current economic climate is a welcome relief. Highly recommended
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