Europcar Wellington Ferry Terminal - Europcar Wellington Ferry Terminal
3.7/5
★
based on 8 reviews
About Europcar Wellington Ferry Terminal
Car hire at Queenstown is made easy with Europcar.
Friendly service, new cars and low prices are part of our every day offer. Whether you are hiring a car for business or pleasure, or you need a car or van, Europcar has the right hire car at Queenstown for you.
Europcar is looking forward to serving you at its car hire branch: Queenstown. Remember to always bring your driving license, valid credit card and additional proof of identity (such as a passport if you are hiring abroad).
Europcar’s Green Programme: At Europcar, we understand the environmental impact of car hire. That’s why we have wholeheartedly embraced a sustainable development programme and are proud to be the first car hire company at Queenstown with certified commitments.
Contact Europcar Wellington Ferry Terminal
| Address : | Wellington 6011, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 6011 |
| Website : | https://www.europcar.co.nz/en-nz/stations/new-zealand/wellington-ferry-terminal%3Futm_campaign%3DWLGP01%26utm_medium%3Dorganic%26utm_source%3Dlocal |
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Lilla LeBlanc on Google
★ ★ ★ ★ ★ Scheduled to drop off car at 8 am no one around. Agent smoking outside told me to wait inside, they open at 9am. Websites said 8:30 am. Terrible service. Finally he walk in at 8:44am to open the counter. I wanted him to check the car upon return to make sure everything is ok. The guy totally was ignoring me, just walked away like I'm bothering him...had to chase him out outside to get this done...terribly unprofessional...
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William Monin on Google
★ ★ ★ ★ ★ Great experience here. We had to pick up our car after having dropped off the previous one in Picton, and we get upgraded because of an booking error with our first car. It's probably professionnal to offer this upgraded, but still very appreciated. The staff in Wellington (as in Picton) was perfect.
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Mike on Google
★ ★ ★ ★ ★ So Christchurch Europcar stuffed up our transfer from South Island to North. When we arrived in Wellington, no Europcar personnel were around. We (not just my family, but all Europcar customers) waited almost an hour before someone rocked up. After not having a car for us (even though this was pre-booked months in advance), Chirag (the manager at this Euopcar) told us to re-sign some paperwork as they were organizing a car from Auckland for us and that we would not be recharged as we had already paid. At the time we were happy, but once our holiday finished, we found that Europcar has charged us an extra $1300 as we signed a "new contract" for another car, even though we were told we would not be charged. This mob is dodgy. Avoid them at all costs.
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Flore SUQUET on Google
★ ★ ★ ★ ★ We had a third party damage our car with videos of what happened but the local staff was totally unhelpful in advising what to do with this to ensure we could get the third party insurance to pay for the damages. All they could tell us was that the damages would be invoiced to us and couldn't get out of this speech to provide guidance on how to follow up. Totally unhelpful and poor service !
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Taku Ngahuia Habib on Google
★ ★ ★ ★ ★ Deserve a negative minus minus!!!
We received a car without being advised of prior damage. When we sign these contracts, this is of the assurance Europcar have carried out and met all of the relevant service requirements!
When they dropped the car to us one of the tyres was low, we needed to pump up the next morning. Who does that the next day of picking up a rental car! Take to the pump station!!!
Anyway we were stopping at gas stations to check we realise its a damn slow leak so here I am on the phone to get some answers ...
OK so receive a email from claims saying we damaged the car sent me blurry photos showing the spare and the tyre in the boot. We sent additional information and clear photos clearly stating facts photos to support and now received another response. They are still saying customer damage and I need to provide additional information.
This is so wrong, they are trying to falsely accuse me of damage. I can't let them, the photos and dates, you would think would support this. Trying to rip me off!!
Europcar going to be part of the Scammers group if they don't sort it out... Put me off using you guys ever and we are kiwis! Not the best reviews.
Avis, our go to
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Basil Wood on Google
★ ★ ★ ★ ★ A great place to start your ferry trip. Staff were fast and efficient. Will definitely go back there
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dhvani patel on Google
★ ★ ★ ★ ★ Me and my friends rented the car back in November. There was a deal going on for eurocar 150 flybuys point. I booked it because will get 150 points but this never happened. Even after constant emailing back and forward still haven’t received till date. Worst customer service ever. Car was good and comfortable as expected but worst customer service ever.
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Benjamin T. on Google
★ ★ ★ ★ ★ We received a car without any notification about existing damages. To our astonishment we found multiple scuffs, severe damage at the lower part of the front bumper (broken and deep grooves) and damage on one door. Also the car was very dirty inside. Highlight was a chewing gum sticking at the drivers door. After our complaint a Employee pretend cleaning it, but all he did was smearing the dirt around with a cloth. There was almost no difference to before. At least the employee was friendly, but was downplaying the damages and didn't apologize for the very dirty car. Also they did not offer a clean and undamaged car as a replacement. We ended up cleaning the car our self. Overall it was a big hassle for us and not a nice start for our vacation.
BE WARNED TO CAREFULLY CHECK YOUR CAR IF YOU ARE RENTING FROM THESE GUYS.
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