Freedom - Bay Central Unit A/65 Chapel Street
2.8/5
★
based on 8 reviews
Contact Freedom
| Address : | Bay Central Unit A/65 Chapel Street, Tauranga 3110, New Zealand |
| Phone : | 📞 +7799788 |
| Postal code : | 3110 |
| Website : | https://www.freedomfurniture.co.nz/ |
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Karey Bern on Google
★ ★ ★ ★ ★ These guys are great. Lovely service & gorgeous furniture. Bought a gorgeous scandi dining suite on special. Staff cop a lot of flack for Covid delays, which is not their fault of course.
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Nick Stuart on Google
★ ★ ★ ★ ★ Staff is amazing, Jacqueline a true star! Gorgeous stock and great deals at the moment.
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Mak J on Google
★ ★ ★ ★ ★ If you’re environmentally conscious DONT BUY FROM HERE. They use so much polystyrene and plastic packaging and tape. They need to change their ways. It’s 2022….
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Alexandra Mostyn on Google
★ ★ ★ ★ ★ I love freedom furniture
This store has great selection of furniture and accessories and friendly helpful staff
No office furniture on site was a shame
Great selection of sofas cushions rugs and lamps
Loads of free parking nearby
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hel cas on Google
★ ★ ★ ★ ★ It seems as though most of the low ratings for this store are to do with delivery. I have only shopped at the store in person and have always found the staff to be helpful & friendly. Some items are possibly a little overpriced, even in the sale but there is a reasonable selection and I have always found what I’ve been looking for.
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K NZ on Google
★ ★ ★ ★ ★ Beautiful store, Jacqueline is amazing! The wonderful young girl even helped me take my treasures to the car. They didn’t mind a toddler roaming around like a little hulk. Impressed!
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Matthew Yardley on Google
★ ★ ★ ★ ★ Spent thousands on a lounge suite recently and paid for the warranty/cover for spillage. Split some coffee rang them. Get told we actually have to lodge it with another company that is based in Australia. Call them, it's Australia Day so closed. Call them back the next day and have to email evidence. Done. No reply. Call them again, they half apologise and arrange someone to come. No one comes. Ring them again and they say they've contacted a 'local' company. It's Auckland Anniversary by then so it's another day we can't contact anyone. That company finally gets in touch and says it'll be a few weeks before they can do the job - won't the stain be harder to remove??? Call the NZ company again a few days later after not hearing anything. Turns out they aren't local and are based over an hour an a half away and actually won't come to do the job at all. Ring Freedom to inform them. They tell me they "can't help" and I have to ring the Australian company again. What a joke. I've spent over 20k with Freedom in the last couple of years but this was probably my last purchase. You can't sell a warranty or service and not honour it and refuse any responsibility to fulfil it. Abysmal experience. Order number #6050020006434 Sort it out and I will consider amending my review
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Juliet Luxton on Google
★ ★ ★ ★ ★ I haven’t written a review before but I felt like I had to do it to save someone else… The worst customer service I have ever received by the manager(?) Rebekah. I ordered two lamps online and paid for them via the website. I selected click and collect and received an email the same day advising they were ready for collection. I drove out to pick them up only to be advised by one of the staff that only one lamp was ready but one was faulty so they had to wait for Rebekah to sign it off. I waited an awkward 20 minutes for her to finish what she was doing. Then she comes over to tell me I’ve never paid for them as she personally refunded the lamps and I couldn’t take them. I show her my emails and she aimlessly clicks on my emails trying to find backup for her explanation and can’t find anything… I show her my bank account which demonstrates that the money has been taken out. She relentlessly claims I haven’t paid for them and I can’t take them???? I’m left out of pocket and without the products and she practically shoos me out of the store claiming she will courier them tomorrow (maybe). This was all clearly Rebekah’s error and yet I received no real apology and no assertion that I will get the product that I paid for. Ridiculous.
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