Freemans Lodge - BBH - Freemans Bay

Absolutely disgusted. I booked online, to arrive at 10pm as I was driving from Wellington that day. When I arrived there was no one there, when I called they told me there was no one to check me in and I had to leave and find other accomodation. Ffs. Then when I called about refunding the money I paid to stay there they refused to do so. If anyone can help me sort that out legally would greatly appreciate. Never, ever give these people your money.

The location is walkable for most of the CBD. The lodge is generally clean and fairly quiet. Parking is available on street, with a 2 hour restriction between 8 and 6, Monday to Friday. The kitchen area appears to only be cleaned once a day, so can get a bit messy of other guests don't wash up. The only issue that was not ideal for me was some of the other long term guests in the shared dorm had developed a funky smell. However, I managed to change bunks and get away from the shell. Considering the cost and location the lodge is good value.

Stayed in a dorm room shared with one other female, didn't realise the dorm rooms have no locks. Woke up around 8am to a male staff member entering the room without knocking or announcing himself, lingering then leaving. When I was up and about to get changed at 9am the same male staff member entered the room and seemed startled I was awake. He then asked if I wanted to extend my stay. I left pretty abruptly after that. I didn't feel safe with no lock on the door and absolutely not safe that male staff members (or any gender) felt like they could enter rooms while young female customers were sleeping.

Stayed here for a night, accidentally slept in ...very sorry btw and the person in charge was very nice when we left. Got ready in 10 mins and didn't say anything about it! It is a hostel type of thing so don't expect it to be luxury, its more like a nice couple of days and go out and see the city has to offer. Also a 5-10 min walk into the city so that was awesome.

The place was quite bad. The door code didn't work multiple times. The rooms are nothing like pictures. Everything is very old and dirty. I had some hairs on my pillow. I stayed in the private room in the garden but feels like I'm sleeping in the tent as you can hear everything in the garden. The bathroom was disgusting. kitchen was quite ok.

I booked (over a month in advance)a double room which looked ok looking at the pictures on their website. But when we got there it nothing like what I booked. The room we were given was out off the main house and smelled like it hadn't been opened for weeks, smelled damp and musty. There was a sheet & a single bed cover on the double bed, & no towels. We had to ask for them and they gave us a couple of blankets & towels, but we had to go and get them. Some of the blinds never came right down so not private. The toilet and showers were in the main building so had to walk between the two. Pictured is the room we given. At least it did have a heat pump which was needed as there was a very large gap under the door & a gap in between one of the windows. The only thing going for this room it looked pretty clean and was quite. JUST A WARNING, don't hand your license over to these people, I made this mistake & like me you might not get it back. It is illegal for them to take your license, ok to note it as ID but not aloud to keep it. It will cost you if you live in NZ $40 to get a new one. So what they are doing with my license who knows. Have been given a return address but won't send it back to me. Thinking that court action is going to be nesarsary. What a hassle.

I had booked accommodation here for four nights via hostelworld.com. I paid a deposit and arrived at the property exactly at the time I told the property that I would be arriving at (3pm). There was not even one staff member at the property to help with check in and so I had to call the owner. (As a side note, what do international guests do who don't have a New Zealand phone??)Originally the room I booked was a twin bed private room with a shared bathroom. The owner tried to tell me on the phone that I was to use a dorm room with 4 bunk beds that didn't have a lock on it. The owner said that a guest had only just broken the lock to the door. I was very very unhappy with this situation as I specifically wanted that type of room.The owner said that he was going to arrive at the property at 4pm to discuss it. I wanted to cancel the booking before he arrived due to him making me wait for an hour, but decided to wait until he arrived to discuss it and see if any alternative arrangements could have been made. When the owner arrived I told him I wasn't going to accept any other room other than the one I booked, especially if there wasn't even a lock on the door. The owner simply told me "Oh well, I guess we can cancel the booking and I won't charge you then." He didn't seem to care at all or even explain to me why my room that I had booked a month ago was suddenly unavailable. I find it outrageous that I have had to pay a deposit and then find accommodation on VERY short notice because this incompetent property owner gave my room away or didn't have it prepared for whatever reason. Additionally, his extremely rude behavior making guests not only wait an hour but offering no solutions or even an apology makes me question if they should be allowed to accept bookings or not if they cannot fulfill their obligations. Now I have to try and get a refund for my deposit through hostelworld and this accommodation provider isn't affected at all. This is a 0/10 accommodation provider as I wasn't even able to check in, had to wait an hour, was left with the burden of a deposit to try and get back and had to find accommodation for 4 nights on very very short notice for 2 people. ?

This hotel is actually an emergency housing.. rated no stars (but one star) as can't put no star. There is a male that lives there, who harasses young lady's who live here by them selfies.. management here are rude and unthoughtful.. also their laundry room is dirty with a washing machine and dryer that smells unclean and do not work properly.