Quest on Hobson Apartment Hotel - Auckland CBD
3.9/5
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based on 8 reviews
Contact Quest on Hobson Apartment Hotel
| Address : | Quest on Hobson Apartment Hotel 127 Hobson Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | ๐ +987 |
| Postal code : | 1010 |
| Website : | http://www.questonhobson.co.nz/ |
| Categories : | |
| Description : | Modern studios & apartments with kitchens in a relaxed hotel offering complimentary Wi-Fi. |
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Cleo on Google
โ โ โ โ โ Very much enjoyed our stay here! Worth the money. Staff are excellent and genuinely nice. Very central across from Sky City. Room 202 had nice furniture and a super comfy bed. Fully equipped kitchen and laundry/dryer. Only reason for a 4 star is due to the cleanliness of the room itself - it needs improvement or new housekeeping staff all together. The roll of toilet paper wasn't new - and it was almost gone. Found a leftover soap in the shower from a previous guest. Lots of dust. I'm not a fussy person but it was very obvious. Also the air conditioning wasn't up to standard we were very overheated in the room that it became unbearable to stay in after 9.30am. But the staff, the layout of the room along with all of the facilities and at a very reasonable price made it an overall enjoyable experience. Will be back again!
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Jeffrey Billington on Google
โ โ โ โ โ Clean, convenient, easy, friendly staff and good location.
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Wendy Nguyen on Google
โ โ โ โ โ Stayed at this place for the NY period and picked it due to it's location to the Sky Tower! Value for money was good considering it was the NY. Staff were friendly and polite, room had everything I needed. However, the air con was a major issue and kept turning itself off so we called for help and noone ever came.. corridors weren't clean and had bins and used towels on the floor. Luckily we spent most of the time in our room. Would I stay here again? Maybe.
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alysha s on Google
โ โ โ โ โ Honestly a very good place to stay at, Iโve stayed here twice in the executive 2 bedroom suite. Itโs very spacious and has all the facilities you need and in a very nice area with easy parking and access to the city. However, the second time around the staff were very poor and at the end of the stay accused us of many false things without evidence and refused to give our bond back. They changed their story twice and refused to talk to us over the phone as when we called they hung up. Nice place but poor communication.
Adding to my initial review as I cannot reply to your reply - we take responsibility for more people than allowed but was definitely not 30 guests. Music was turned off or down and our guests left when asked, nobody was abusive or threatened you. Nothing was thrown off the balcony at all - you are again accusing us of this with no evidence. When we asked for the security footage (which you threatened us with because you said you had us on tape) you denied to show us (because there was none). You claimed you saw a bottle thrown from the balcony, but also claimed you saw security footage. One to say we hit a car and then later said we hit a person (2 different stories both untrue). As for the cleaning - the apartment was in not a good state to begin with, other reviewers have also said the same thing. You took part of the bond to pay for paint damages when they were there prior to our stay which means you have done the same with prior guests if these damages werenโt already fixed.
If there were cameras in the lifts and the lobby, you can take note that we took all of our rubbish down to the basement level to the apartmentsโ rubbish collection area. Yet we were accused of not taking our rubbish at all. There was nothing provided for us to clean the floor ourselves.
You also refused to speak to us over the phone when we called you and hung up.
We WOULD take full responsibility of damages if we had done so or if you had evidence of our guests as you had said but we will not be accounted for false accusations.
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Shackleen Te Mata on Google
โ โ โ โ โ The management and staff are wonderful friendle and the studio apartment has all amenities, washer, dryer, dishwasher, is clean and in good condition. Thankyou
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Holly Foster on Google
โ โ โ โ โ I was planning to stay for 2 nights at the apartment, looked great online. When I got there check in was late and the lady was so helpful and nice. The room was lovely and appeared clean. There were lots of people hanging around who appeared to be drunk and intimating.
I am a young female who was going to be staying alone. Luckily I was with my brother who looked after me because I was scared from the other people staying. We found out it was emergency housing. I found the environment unsafe and intimidating, so I decided not to stay. Was disappointed about the lack of safety for vulnerable guests, the fact it is emergency housing should be disclosed more clearly
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Helen Carroll on Google
โ โ โ โ โ Very clean, staff helpful. Location is great. However at the moment new buildings scaffolding all around...in saying that noise level low.
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Connor M on Google
โ โ โ โ โ Disappointing customer service. Our flights were cancelled due to weather conditions with no option to rebook flights for the same day. We spoke on the phone with Kiran who was the manager at the time and was not helpful at all. There was no refund or any other credit option for us which is appalling. We spoke with Expedia who we had booked accommodation through who had requested a refund on our behalf which we never received a reply or callback for. We understand there is a 48 hour cancellation period however we weren't to know that our flights were to be cancelled until the day of travel and it was totally out of our control.
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