Kathmandu Newmarket - Newmarket
4.4/5
★
based on 8 reviews
Contact Kathmandu Newmarket
| Address : | Westfield Newmarket, Kathmandu Newmarket Shop S330/277 Broadway, Newmarket, Auckland 1023, New Zealand |
| Phone : | 📞 +9999 |
| Postal code : | 1023 |
| Website : | https://www.kathmandu.co.nz/ |
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Anita Iese on Google
★ ★ ★ ★ ★ Such great customer service. Didn’t ask for the name of lady who served me at the counter but she was so kind, interested in why I was purchasing the clothes and made sure I was happy with my purchase. Great experience shopping here, this lady deserves a raise
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Anita Brown on Google
★ ★ ★ ★ ★ SUCH AMAZING CUSTOMER SERVICE! I came into Kathmandu Newmarket the other day and was served by a wonderful young lady I saw her name was 'Chelsea' on the lanyard she was wearing. Absolutely kind and patient, especially seeing as I had my hands full with my grandchild, she helped with ease all while making my grandson laugh. Great experience with great prices. Thank you very much for your help Chelsea, it's wonderful to see such a young kind hearted spirit willing to help with anything I needed. Well done Kathmandu, she is definitely one to cherish.
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Vee Villan on Google
★ ★ ★ ★ ★ Pink men's jackets this season but when it comes to Camo jackets they are reserved for men only! Go figure!
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Sian Kolose on Google
★ ★ ★ ★ ★ came in at 11am 11/12/21 and the store was super busy. the two girls working were so helpful and taking the time to make their way around to everyone. amazing customer service. thanks for your help ladies!
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Ja Mo on Google
★ ★ ★ ★ ★ Took a rain Jacket(I believe it is Andulu V3) a week ago and wore it for the first time yesterday and went for biking. I was soaked after half an hour of wear and it was not even a heavy rain. Today came back to the shop to upgrade for Gore-Tex. I was approached by sales assistant who was brilliant. Store manager came to approved the exchange but was not at all professional. She made me feel like I am shopping for free. Also no apologies and asking unnecessary questions to make me feel guilty. On the contrary I was served by assistant manager on by first visit she was very friendly and welcoming. Probably will never visit Kathmandu again. I always believed in supporting local companies but if you are rude you ain't getting my money. Simple.
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Rafael Oliveira on Google
★ ★ ★ ★ ★ I always go to this specific branch when I need something that isn’t available in other Kathmandu’s. Their stock levels for every item is really good.
Also, as usual the staff is always friendly and helpful.
I just wish they had more space to showroom some more camping gears.
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Sam Ni on Google
★ ★ ★ ★ ★ The thermal drink bottle we purchase here started leaking only 1 month after the purchase.
When we took the faulty item back to the store for replacement, the store manager said that store policy is that it you used it, they can’t take it back. How ridiculous that they are saying if you used our faulty product, then it’s your fault and too bad. The manager here was not helpful at all and looking from other reviews, it’s not the first time. She made us feel very unpleasant and blamed us for their faulty product.
I have never heard this ridiculous policy anywhere and will be taking this to the commerce commission as it definitely violate the consumers guarantee act. Please be very careful shopping at this store.
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Sephy Cheng on Google
★ ★ ★ ★ ★ I purchased a thermal drink bottle for $35 (on sale) 2months prior at this branch. Even from the very beginning I had to close the lid a few times to ensure it doesn’t leak. Now it leaks no matter how many times I try to adjust the lid when closing.
I tried to take it back for a replacement, but was told by the manager that It’s Kathmandu policy that if an item has been used, it cannot be returned even if the product is faulty!! How ridiculous is this, if I haven’t used the item how would I know that it’s faulty?! For an water bottle of this price range, should I not expect that it should last more than a few months??
I’m usually very happy with the quality of Kathmandu products, but am extremely disappointed with how this event has turned out. I would not trust this company enough to purchase any future products…. (Imagine purchasing an expensive tent, after a few times of use you find out there’s a quality problem, and not being able to return it….). I will also be complaining to the Commerce commission regarding Kathmandu failing to comply to Consumers Guarantee Act.
Update: After supplying video evidence of the leak and photo of the receipt to the ‘head office’ , I was offered a replacement bottle. I was told that the manager did not want to offer me a replacement or refund because apparently she ‘tested the drink bottle but didn't find any leaks’. How she managed to test the bottle when it was completely empty is beyond me…. I hope the company can start offering more training to their managers, to make sure they are fit for the role.
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