Max - Newmarket
3.1/5
★
based on 8 reviews
About Max
Max made its debut in 1986 in Auckland. A lot has changed since we first started out, in our lives and in the fashion industry, but one thing remains the same – we’re a company proudly run by women, for women.
We believe style isn’t just about what we wear, it’s about how we live. At the core of our vision is to create products tailored to the style and values of the modern kiwi woman. Our collections are consciously curated – we offer timeless, high quality fashion, accessories, footwear and lifestyle products, designed by our team and our creative community.
Contact Max
| Address : | Westfield Mall Newmarket, 277, Max Broadway, Newmarket, Auckland 1023, New Zealand |
| Phone : | 📞 +98988 |
| Postal code : | 1023 |
| Website : | https://www.maxshop.com/ |
| Categories : |
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Kelda Bindel on Google
★ ★ ★ ★ ★ Staff are lovely. A bit hit and miss with finding good items, but when you do they last years. Good for classic work pieces.
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Sarah Manoharan on Google
★ ★ ★ ★ ★ Recent trips here were positive with friendly staff who were very helpful
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Dhanniya Morton on Google
★ ★ ★ ★ ★ Nice shop and layout but really pushy sales assistant in the Newmarket store, felt like I couldn't shop and even get a chance to look around before being bombarded with questions and her popping up everywhere I looked. All for good customer service and attentiveness but this was just too much
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Ruby J on Google
★ ★ ★ ★ ★ Nice shop, but the customer service is bit overboard. Just wanted to look around but the sales assistant followed me around asking questions and giving suggestions that I didn't want. Probably more sensible to read the customer and offer assistance only if they need it.
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Vanessa Clark on Google
★ ★ ★ ★ ★ Assistant needed some customer service training. Took shirt back as wrongly sized ( I had bought 2 the same style / same size different colours yesterday but only tried the other one on as assumed 2nd one would fit). My feedback on incorrect sizing seemed to fall on deaf ears and her concern was more whether I had damaged the shirt I wished to exchange for the correct size. Left feeling rather un cared about as a customer and as if I was trying to pull some sort of ‘swifty’! The staff I dealt with for the original purchase were delightful.
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Magdalena Claassen on Google
★ ★ ★ ★ ★ I had a rather disappointing experience in your lovely Newmarket store today. The sales assistant was more concerned about giving me rather personal advice about perspiration than creating a welcome shopping experience. After I declined trying on more than what I was interested in and explained to her why her suggestions will not work for me she could not stop giving unwelcome advise.....to the point I had to figure out the use of the app by myself and ask another sales person to Help.
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Mariana Aguirre on Google
★ ★ ★ ★ ★ Bought a t shirt, had some marks on the fabric, the sales person told me she could get another one for me, she would call me to go pick it up. Waited a few days, got the call 3 days ago, went to pick it up today. When I get home I check the t shirt, it is the SAME I didn't want last time... it is a shame you have such a DISHONEST employee. Not only she lied but she also made me go another day to pick up the same t shirt that I could have taken the first day. I have bought many times from Max, I guess I won't be going back to the Westfield Newmarket store...AVOID THIS STORE...
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Crystal Pan on Google
★ ★ ★ ★ ★ Terrible shopping experience in Max new market. I paid for a dress on 27th of March and until now i still did not get my dress! The shop is trying to put the responsibility to the clients for a lost package.
When I paid for the dress and the sale said they do not have the size at the moment, she asked me write down the information and promised sent the dress to me before next week Friday. I asked her how can I know when the dress will arrive to me, the sales said she will either text me or email me the tracking no once she post the dress. No massage or email from the shop since then.
I went to the shop to ask when I could get me dress. The lady worked in the shop said they already post the dress to me, if I did not receive it I should contact post office not them. I ask for the details regarding the delivery and found out MAX did post without signatures required. As well as they did not sent me any tracking no. Later I was talking to the manager and explained it this is their fault and they should either credit back 169.99nzd back to me or give me a new dress. But unfortunately they refused and said they need to investigate the case first. My God, I have no idea what kind of customer service is. When clients did not receive the package they first trying to refuse to take the responsibility, later even they admitted the fault and mistake but refuse to give customer back the money or the produc directly. I was waiting for my dress for three weeks now. Not sure how long I have to keep waiting for their investigation. But I will trying not to shop in MAX any more. There are much better design in trenery with better quality for the similar price. Terrible shopping experience!
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