Leader & Watt - Palmerston North Central
4.4/5
★
based on 8 reviews
Contact Leader & Watt
| Address : | Leader & Watt 149-165 Rangitikei Street, Palmerston North Central, Palmerston North 4410, New Zealand |
| Phone : | 📞 + |
| Postal code : | 4410 |
| Website : | https://leaderandwatt.co.nz/ |
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Robyn Hannah on Google
★ ★ ★ ★ ★ We keep going back to Leader and Watt because the service we get from Kim is amazing. She helps us out with whatever questions we have and purchases that we require
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Robert Howe on Google
★ ★ ★ ★ ★ Sales people all have expertise in their areas and deliver sound advice. Not there to force sales but advise best plans to suit customer.
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Arup Roy on Google
★ ★ ★ ★ ★ Pathetic after sales support for Beko ovens as their authorised service agent. Refused to honour warranty on an oven less than 24 months old (with a 5 year warranty) verified by the serial number. We inherited this oven in our new house and the former owners did not supply proof of purchase.
When asked about an out of warranty repair, they quoted us nearly $900 which we begrudgingly accepted (the other alternative was having no oven). 2 months later and we still received no updates on parts or the booking despite us following up on multiple occasions.
Out of frustration we cancelled the job and bought a new oven from their competitor across the road. Moving forward, we will not be giving Leader and Watt a single cent of our business on the basis of this truly abysmal treatment of willing and paying Customers just wanting their appliance fixed.
To add insult to injury they had the nerve to charge us a $94 call out fee for absolutely nothing. Shame on you Leader and Watt Palmerston North for treating honest Customers in this manner.
Unbelievably appalling attitude. Buyer beware!
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Colin Gabriel on Google
★ ★ ★ ★ ★ Great selection. Friendly staff.
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Sarah Claridge on Google
★ ★ ★ ★ ★ We have always supported our local businesses, Leader and Watt just being one over the years. Loyalty over other cheaper offers have been our choice thus far.
After one stuff up a while ago I gave this business a second chance.
I phoned yesterday, Tuesday 9/6/20 to speak to someone out the back about a lounge lamp which was shorting. There was no answer so the call came back to me from I guess reception. I asked the person if I could drop the lamp in via the back entrance and would this be ok. “Yes“ I was told.
On parking at the front of the store which suited me best today I walked through carrying the lamp.
Even before I got to the counter out back, I was greeted by a Staff member, “ we don’t fix those here”, no “hello or good afternoon “, just a seriously rude response I thought.
Anyway I explained I had phoned the day before and was told I could bring the lamp in. The staff member took a step back and let a male counterpart take over.
“What a pity I wasn’t stopped or told on the way through the shop front carrying the lamp that L& W were not able to fix lamps at all....
Well they don’t know much about our dept out back and it’s not cost effective to now fix lamps”.
Seriously, as a small local business and knowing we now have an abysmal and economic business Covid-19 outlook here in NZ I would have thought that any money from loyal customers would be welcomed as jobs are now seriously compromised.
I have now phoned and moved on to B&M electrical and will not be back to L&W ever again after the treatment I received.,
Customer service in this country has often been and is now even more compromised by the sometimes rude and also entitled treatment we now seem to have in NZ. ??
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Liz Chandler on Google
★ ★ ★ ★ ★ Great sales and service. I appreciate the personal service.
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william g on Google
★ ★ ★ ★ ★ Couldn't recommend more, our freezer died over level 4 lockdown, a phone call and an hour later one arrived on our doorstep. Lovely polite salespeople and a good price.
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Angelique De Castro on Google
★ ★ ★ ★ ★ Very impressed and happy with the customer service received from Leader & Watt.
I bought a cast iron during the Black Friday sale for a present and only found out after Christmas that it doesn't work well on glass countertops. I contacted customer services about the issue, and they were very understanding, helpful and prompt responding to my query.
Despite being located in Auckland, Leader & Watt resolved my issue, and I'm pleased with their customer service.
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