Lentes & Marcos - Manukau City Centre
4.1/5
★
based on 8 reviews
Contact Lentes & Marcos
| Address : | Lentes & Marcos 1 Leyton Way, Manukau City Centre, Auckland 2104, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 2104 |
| Categories : |
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Martin Gilbert on Google
★ ★ ★ ★ ★ Bad customer service.
When purchased I was promised a call to pick up glasses in 2 weeks, its been over 4 weeks now. They never gave me a call to update on the delays or emails. Each time I call they give me an estimated date of arrival and its never met, same thing happened when I went into their store.
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hyejeong on Google
★ ★ ★ ★ ★ Very reliable place. They replace my daughter's glasses with new pair of glasses when old one broken and out of stock. Lots of breaty new trend glasses with same price. No need to worry about budget.
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Office @ MB Security on Google
★ ★ ★ ★ ★ Please do not go anyway near this shop, rather go to any reputed stores like Specsavers , OPSM or similar. This chain has provided us with a cheap quality product & useless customer service. No one here cares about the customer service. They don't deserve 1 star but that is the lowest I could give. I am sure they will manage to get some fake review after this with 5 stars, but trust me don't go near this shop. I hardly write reviews but I feel responsible to let everyone know about these clowns.
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Maryjo Su on Google
★ ★ ★ ★ ★ My experience with L&M has not been the greatest. It started in July last year 2021 - Present. Bookings, picking up glasses, end product was not great. My glasses already broke earlier this month. Trying to reach the store has proven to be difficult and they barely respond via email. I will be changing very soon.
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james french on Google
★ ★ ★ ★ ★ Very helpful staff!
Kunal was his Name. Answering all my questions and paying attention to me at all times finding out answers to questions he did not know and telling me the truth!
Good and honest salesman.
Great service.
Highly recommended!
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catalina gonzalez on Google
★ ★ ★ ★ ★ I want to give them less than a star of rating, they do not deserve any star at all. Today, Saturday 14/05/22 in the shop of Sylvia Park Mall, the most horrible optometrist experience. The eye test so quick and based in my life experience - since my childhood I wear prescription glasses -, the eye test looked poor and incomplete. Then the male shop assistant so rude, without telling me why he wanted to charge me $1000 dollars for my prescription glasses with progressives and transitions lenses. When I mentioned that the cost was quite expensive that man told me: "that is New Zealand". Unbelievable!! Why that comment? I do not. Maybe because my Spanish accent. The worst customer service in an optical shop ever. Please, give me a favor; do not go any close to this brand: "Lentes & Marcos". Many thanks. Your welcome!! You deserved that poor rating review from me.
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Myrl Alyza Lim on Google
★ ★ ★ ★ ★ My favourite optical shop! With the store's wide range and variety, Jazz and Jaideep helped me out a great deal by showing pairs that suited my features. Lentes & Marcos Manukau offers very reasonable prices, a variety of designs and good customer service. I landed on getting a few pairs despite of my intention of only buying a pair!
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Lo Jannis on Google
★ ★ ★ ★ ★ It was such a frustrating experience with them . I broke my reading glasses and wanted to get a new pair. I walked pass Commercial Bay and thought this place might be great to get a new pair . I brought my old glassess and simply wanted the exact power and prescription . I paid half and paid the other half when the glasses arrived . I have told them my glasses is special , the upper half and the lower half has different powers. The person who served me keep saying no , he is convinced that the glasses has just one prescription. I didn’t want to argue and needed a pair ASAP, therefore just end up paying . When I received my glasses, I know that it isn’t right. I went to Spacesaver and they said the new glasses is not exactly the same as my old glasses. They didn’t end up refund me the whole amount .
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