Mad Mex - Sylvia Park Mall - Mount Wellington
3.7/5
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based on 8 reviews
Contact Mad Mex - Sylvia Park Mall
| Address : | Sylvia Park Food Court, Mad Mex - Sylvia Park Mall 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | π +98 |
| Postal code : | 1060 |
| Website : | https://www.madmex.co.nz/ |
| Categories : | |
| Description : | Made-to-order Mexican classics, like burritos and tacos, in an upbeat, modern chain restaurant. |
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Callum Scott on Google
β β β β β Serving sizes here are a joke. My burrito was half the size I expected, it wasn't much bigger than my closed fist. Flavours were pretty average too, definitely sticking to Mexcali from now on.
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Arthur Gagarin on Google
β β β β β All the staff are very accommodating and approachable specifically the one named βGabβ. Tried burrito for the first time and he explained it well! ?
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Meera Larsen on Google
β β β β β My experience here has been good since I complained that the amount of filling in my burrito was not good enough for the price I was paying. The girl that works there now who I think maybe in charge always make sure I am happy with my food order which I really appreciate. It is staff like her that make you want to go back.
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Paige B on Google
β β β β β AMAZING CUSTOMER SERVICE. I had a stamp loyalty card with about 6/10 stamps; the girl serving me informed me that the stamp cards were discontinued for the app - but gave me my burrito for free anyway. I was really pleased with this service!! I love free food! (The burrito was good too.)
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Kevin Falk on Google
β β β β β So good, family and I got to go and headed over to the park to enjoy. Love the naked bowls.
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supermilo44 on Google
β β β β β On Tuesday 18 December, at 2:47pm, when asking the staff if there were any of the vegan chicken available, the man said they ran out. Immediately after this, my partner saw on the website/app that it was available, so we tested the order, which it was immediately accepted by the store.
We waited almost an hour before I went to check on the progress of our order, to which the same man replied that he hadn't made it yet because he was waiting for me to come to the counter.
As seen in the screen shot attached, seeing all the details of the order, there is also a green meter bar which normally indicates the order progress, where you would go to pickup once it's ready. This is how practically every other online food delivery/pickup service works, yet there is also no indication anywhere to suggest that we must go to the counter first before they begin making it, and as a software developer myself, if this was the true function of the app, it would be terrible from a UI/UX perspective.
Also, when asking him how he was able to make the vegan chicken order without stock left, he said it just came earlier, but this cannot be true as it was accepted immediately after we were just told there wasn't any left.
The food at least tasted good and the man wasn't entirely rude when asked about these, but It would seem that he may just not have wanted to bother with making it. Very disappointing experience unfortunately, and I don't often give such low reviews unless it was genuine, as seen through my review history.
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Benedict Uy on Google
β β β β β They had a suprising free upgrade on Thursdays and Fridays where you get a free chips and drink with a meal purchase. It was a nice suprise. I got the Grande Melt and that was quite nice and cheesy. The chips and drink made it a nice meal.
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Darcy Boo on Google
β β β β β Just ordered a pork burrito at Mad Mex, Sylvia park at 2pm for lunch. Best costumer service ever! The staffs have very good energy and welcomes costumer with a smile and a "Hola!" My favorite Mad Mex store ever!
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