Michael Hill Riccarton - Riccarton
2.7/5
★
based on 8 reviews
Contact Michael Hill Riccarton
| Address : | Shop 72, Westfield Riccarton, Michael Hill Riccarton 129 Riccarton Road, Riccarton, Christchurch 8041, New Zealand |
| Phone : | 📞 +8877 |
| Postal code : | 8041 |
| Website : | https://www.michaelhill.co.nz/stores/michael-hill-riccarton |
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sreyneang ny :* on Google
★ ★ ★ ★ ★ The sale person a bit pushy. I just bought one of the diamond at high price realized the diamond have inclusion. My first time was clueless about the quality and grade of diamond. I just bought the lowest grade diamond at expensive price without mentioned from the staff.
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Geneveive on Google
★ ★ ★ ★ ★ The women who served me was very pushy. I was getting really annoyed!!! She was trying too sell me two diamond ?'s at a really expensive price!! Telling me that I can pay it off for 3 months which I REALLY didn't want to do. I wanted a wedding ring that was on a fantastic sale... which I ended up with. She was really lovely, however she kept on pushy and pushy me!!!
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Poppy on Google
★ ★ ★ ★ ★ Repulsively in your face. 6 staff members approached me within 1 minute of entering. Calling me by the name on my staff badge. Over bearing one on one sales personnel. Money hungry sales pitch. Not ever buying here.
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Ella Endacott on Google
★ ★ ★ ★ ★ Had an issue today with my wedding rings. The ladies behind the counter were amazing at helping us. Thankyou for the kind and helpful service:)
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robert peirson on Google
★ ★ ★ ★ ★ Great service bought the chain for my granddaughters unicorn . The lovely lady went out her way putting it in a presentation box . Than k you so much for all your help.
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Ana PG on Google
★ ★ ★ ★ ★ I really liked a ring I saw online so I went there to buy it and the bad customer service made me change my mind , ended going to Stewart Dawsons where their staff where really nice and helpful.
No coming back to this store ,sure your jewelry is beautiful but you gotta train your staff better .
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Jo Lee on Google
★ ★ ★ ★ ★ Staff are dishonest and pushy. I have had two bad experiences here, the first where the salesperson was very aggressively trying to make a sale and lied saying the offer was only valid for today (when another salesperson had already said the sale was on for a week).
I gave this store another chance and went back to purchase a bracelet and a pair of earrings for Mother’s Day last weekend. I advised the salesperson that I am a member at Michael Hill and therefore eligible for the member price. She even took my phone number and entered it into the system to look for my membership and found it. But when it came to charging, she charged me the full price. I did not realise this until after I had gifted the present to my mother. It’s my fault for not checking at the time, but I really expected some integrity.
Would not return to this store and will actively discourage others to go.
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Ruth Burgess on Google
★ ★ ★ ★ ★ A Christmas gift of a bracelet (+ $700) was too large so asked the Team to resize it by removing 2 links. Went back to shop & only 1 link removed. Sent back to Auckland contract jeweller to be fixed with a request 2 links be made into earrings.
Went back to collect bracelet. Links not made into earrings. Resent links to jeweller to be made into earrings.
Went back to collect earrings. Trying on earring and one broke as sales assistant was removing the butterfly. Sent back for repairs.
Went back to shop to collect earrings - fourth time - earrings so stiff that unable to remove the butterfly. Sales woman eventually removed it and tried to loosen it.
Manager offered a discount but I declined.
Fantastic experience (not). Sales staff fine. No accountable complaints process. No responsibility for poor workmanship. Probably wont purchase here again due to quality issues.
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