Merchant 1948 Riccarton - Riccarton
4.1/5
★
based on 8 reviews
Contact Merchant 1948 Riccarton
| Address : | Merchant 1948 Riccarton 75/129 Riccarton Road, Riccarton, Christchurch 8041, New Zealand |
| Phone : | 📞 +889 |
| Postal code : | 8041 |
| Website : | https://www.merchant1948.co.nz/ |
| Categories : |
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bryan richards on Google
★ ★ ★ ★ ★ Bought the William flat for wife's birthday and very friendly staff. Lady even jokingly asked if I would like to try them on. It was funny...no bother.
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Rachie H on Google
★ ★ ★ ★ ★ I have bought 5 pairs of fantastic shoes and boots from this place. The staff are always very helpful and will give you their honest option on what your shoes look like on you. I'm not going to lie, it is not cheap but the quality of the shoes is really something. If you like a shoe and there isn't one in your size they will ring around nationwide to find you the shoe you want and get it to the store at no cost to you. A great place to shop. Always a positive shopping experience.???
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Callum George on Google
★ ★ ★ ★ ★ Pleasant enough experience when first buying shoes, but opon returning a repair I wanted to exchange, I was clearly an inconvenience. Decided to just get a store credit which ended up coming in the form of a gift card that expires after 12 months. After suggesting maybe they give me a refund instead I was effectively told it's too late and "twelve months is a long time anyway". These gift card expiries should be illegal.
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Kris Bickerton on Google
★ ★ ★ ★ ★ I bought 2 pairs of $250-$300 leather shoes from here which both wore out completely within 6 months (the boot heel disintegrated on one, and the leather literally wore through and split open on the loafers I bought). When I asked them if 6 months was the expected life of their shoes they shrugged and said “yeah”. The quality of the shoes here has gone down massively in the past couple of years unfortunately - and Merchant used to be my go-to!!☹️ I ended up buying a replacement pair of boots from Zara, and a replacement pair of loafers from H&M, both of which have lasted a year and a half so far and have no signs of wear or damage. If you want shoes that last I would not spend money here - the designs are beautiful but the reality is they might not last the season.
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Neil Stewart on Google
★ ★ ★ ★ ★ Came in today tried several styles I was served by Monica lovely friendly service and very helpful.
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Cat XIAO on Google
★ ★ ★ ★ ★ I really wanted to buy some shoes there. However no one wanted to serve me even at their none busy time. Today I made an eye contact with the staff holding a shoe at the counter, and they straight ignored me and went to serve others. So I went somewhere else and spent my money there.
Is it because I am an Asian? I don’t know but I won’t go back to this awful store again. Many chances given.
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Mark Lincoln on Google
★ ★ ★ ★ ★ Today I met my new favourite shoe brand, my new favourite shoe store, and my new favourite shoe salesperson! Shoes by Bullboxer, sold by Melissa. Gave great advice in a friendly way and had all the time in the world to make sure I got a pair that I was happy with. Looking forward to going back there when I need a new pair.
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Uday Kumar Mudumbai on Google
★ ★ ★ ★ ★ Very bad customer service! Over priced, cheap quality product. Waste of money.
Went into Riccarton mall store to complain/return the shoes I have bought 5 months back. They can see that the shoe was faulty and say “we don't know what you have done to that”
When I was buying the Sales rep said you can use whatever wipes to clean the shoes. Now the manager cant guarantee what the sales rep guaranteed? Would expect more responsibility from the Manager.
Probably I should find the sales rep sold this to me 5 months back? Not recommended !!
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