Mount Albert Medical & Dental Centre - Mount Albert
3.9/5
★
based on 8 reviews
Contact Mount Albert Medical & Dental Centre
| Address : | Mount Albert Medical & Dental Centre 986 New North Road, Mount Albert, Auckland 1025, New Zealand |
| Phone : | 📞 +9879 |
| Postal code : | 1025 |
| Website : | https://www.healthpoint.co.nz/gps-accident-urgent-medical-care/gp/mt-albert-medical-centre/ |
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Beautrice Low on Google
★ ★ ★ ★ ★ very rude receptionist. Rude reply every time I called, always rush, unfriendly and do not listen to the customer properly. It makes me frustrated when calling in because of urgent issue. So decided not to go ahead with this GP.
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Linh Nguyen on Google
★ ★ ★ ★ ★ Dr Michael Hewit and nurse Cathy are the best doctor and nurse I've ever visited. He is so lovely, friendly, understandable and explains everything in details so that I understand my problems. I didn't want to change my doctor even after I moved to the shore. Cathy is always so caring and give me such a comfort whenever I visit. Thank you so much for your service.
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Shweta Shah on Google
★ ★ ★ ★ ★ Amazing service done by Dr Kiran Patel. Really appreciate his work. Their staff and nurse are also helpful and professional. I really recommend Dr Kiran Patel for proper guidance regarding the health. I found him one of the best Dr in NZ.
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david hogg on Google
★ ★ ★ ★ ★ Mt Albert Medical is an excellent practice. They have looked after my family for at least 25 years. Dr Hewit, Dr Patel, Valerie and all the wonderful nurses have been amazing to my family and I. Every time I walk through their front door I feel listened to, respected and thoroughly looked after. The care at this office is exceptional. I highly recommend them.
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David Billing on Google
★ ★ ★ ★ ★ The Mount Albert Medical Centre is now operated by Dr Kiran Patel. During the past year, my wife and I have always found Dr Patel a very professional Doctor who treats his patients with respect and dignity. We can highly recommend the Mount Albert Medical Centre to anybody seeking an excellent Doctor. New patients are welcomed at this practice.
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Natt Rooms on Google
★ ★ ★ ★ ★ I've been part of this practice since last year and I'am very glad that Dr. Kiran Patel made the changes the place need it. The old receptionist was not empathetic or kind at all with the customers and now at least the girl on the reception try her best to help. Debbie, the new nurse, is amazing. Unfortunately I had a bad experience again because the lack of information given to me... I wasn't told that all the medication prescribed was unfounded and additionally the chemist warehouse st Lukes, where I went to get my prescription, had problems because the doctor gave me a discontinued medication. Slow and tedious bureaucracy ended up for me not having any prescription and the clinic telling me I needed to fix the problem. Incomplete help on their end and poor service from the chemist. Even tho the clinic doesn't sell the medications directly, they should be aware of changes and do THEIR BEST to help customers and not clean their hands and telling us literally, "now is your problem, not ours because we gave you the prescription". Chemist said the prescription was INVALID because the mistake on the medication and they didn't give me any medication nor the document (the prescription paper). The doctor sent another right prescription to a different place for me to pick up but the prescription sent was incomplete and just included the medication with the problem. Now, where is the rest of the prescription?
I cannot get it from them again. Because is "my problem".
Even tho Dr. Karin is kind and try to do his best for his patients the slow response and the lack of information/guidance/help given is lamentable.
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Update:
Day 2 of "chasing my prescription" show, Monali, called me from the clinic telling me she fixed the problem and I would be able to get my full prescription from the chemist. She sent it directly to the store for me to pick up. Finally!!!
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Susan John on Google
★ ★ ★ ★ ★ Dr. Kiran Patel and Nurse Devi are incredible people. Dr. Kiran is so patient and answers all our queries so well and puts us at ease everytime and we come in for a check up. Nurse Devi is incredibly kind and she makes us feel so comfortable when we have a procedure to do and she always settles us in well with both her experience and great humour. Very blessed to have a great clinic to go to when we’re feeling our worst. Thank you team!
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Phil Haaker on Google
★ ★ ★ ★ ★ Terrible practice - I have been going here for about 8 yrs now, however they have recently come under new ownership and the last 5 times(ish) I have gone to the Dr I have had to wait at least an hr longer than my appointed time, something that never happened under previous ownership.
Dr Patel himself is great and it's unfortunate that such poor administration is letting him down.
I suggest they adjust their scheduling, or be proactive about telling people when they are running so late, to avoid losing more patients like me and my family.
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