Neptune Aquatics - Parnell
4.5/5
★
based on 8 reviews
Contact Neptune Aquatics
| Address : | Neptune Aquatics 77 The Strand, Parnell, Auckland 1010, New Zealand |
| Postal code : | 1010 |
| Website : | https://www.neptuneaq.com/ |
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Benne Millrs on Google
★ ★ ★ ★ ★ Aquascapers fish and supplies store! Came in here after hearing about them from Facebook and was not disappointed in the end. Will be back more frequently to get ideas and tips, thanks a lot!
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Mark Bandara on Google
★ ★ ★ ★ ★ Visited Neptune Aquatics for the first time. Very informative and knowledgeable. Wonderful gentleman. Thank you Max for all your help. I will definitely be popping in again.
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Andy Biginton on Google
★ ★ ★ ★ ★ DONT BUY ONLINE! These guys are cowboys. Paid $10 for delivery, invoice said 1-2 days delivery. I realise there are delays at the moment so gave it a week, then emailed asking for an update on my order. No reply. A week later, I text asking for an update. No reply. Then I called, the guy on the phone didn’t know what I had ordered. Then when I explained my order was only plants I got every excuse under then sun. Was told everything was in stock and I would receive my or Mon or Tues the following week. NOTHING! I call again and I’m told the same thing, and still. NOTHING! Now I’m trying to get hold of them and they’re not picking up…. Ironically, in their confirmation email they say they will do anything they can to make sure I have a great experience with them. Will not be using them again.
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Nora Brophy on Google
★ ★ ★ ★ ★ This is THE aquascape shop in Auckland. Seiryu stones, dragon stone, petrified wood, beautiful driftwood, etc… all the hardscape that’s always sold out everywhere else is here. The options and pricing for aquatic plants are superior. Every accessory or water conditioner you might need. Amazing fish options and far more variety for nano tanks compared to competitors. The team is super helpful and knowledgeable. This is where you should go if you want to do aquascaping.
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Zachary Sanderson-Harris on Google
★ ★ ★ ★ ★ I'd choose zero stars if it were an option. This is by far the most shocking service I've received in my entire life. They ignored every email I've ever sent. After a week I called them and they said they had the items I ordered in front of them and would ship them 'tomorrow'. This conversation repeated every week for a month... A month later when we were in Auckland we called them to organise picking up our products, they said "come in at x time and pick them up' when we did they didn't have the items.... They sent a !customer! to deliver some of the items to us later that day... unpacked (after saying they would prepare them for us to take on the plane) I'm still waiting on a refund for the items they didn't deliver, they are ignoring all communication. Do not order things from their website.
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Chris Peel on Google
★ ★ ★ ★ ★ Neptune is now my go to store for all my tank and plant needs. Super helpful team, they helped me diagnose an issue with a tank. Have a great selection of aqua scaping materials and plants. Particularly helpful for setting up a new tank is the hardscape dojo, a sandpit where you can play with different layouts and materials to work out what is right for your tank. The planted tanks in store with a good selection of fish also make it a great place to visit and get ideas.
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Chanté Duval on Google
★ ★ ★ ★ ★ Neptune Aquatic Studio is now my go to store for purchasing fish, plants, and tank supplies. I just recently purchased a new fish tank and Max was so nice & extremely helpful when selecting everything I need to get it all set up. Max took his time explaining everything in depth and answering all my questions which I really appreciate. Amazing customer service and quality products! Highly recommend!
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Muriel Van Meel on Google
★ ★ ★ ★ ★ My new go to fish store! Amazing customer service and were so helpful. If you are setting up a new tank definitely come here. Amazing range of plants, rocks and driftwood, as well as beautiful fish. 10/10 would recommend.
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