Nest - Devonport

Awesome store .... fabulous stock.. Great taste Pixie

It was lovely to meet the owner of Nest a few weeks ago. I bought Nest towels awhile ago and they are just superbly beautiful quality. I love the gorgeous bits and pieces Nest has. Highly recommend to all.

Would give zero stars if I could . absolutely terrible customer service- - worst I have come across in any online store in NZ. In two separate orders over the course of 2 years I received faulty products, and both times I have received no reply to my numerous emails asking to rectify the issue. good range of products but i would not recommend this store at all due to their poor response. Buyer beware...

Had placed an order in January. Had one email on purchase and nothing since. Have emailed several times for update and no replies. Have tried phoning store. No answer. Very disappointing. Still awaiting my wine glasses.

Pixie is an absolute delight to deal with and went above and beyond while we were purchasing multiple pieces of furniture. Everything we purchased is great quality and we are really happy with our forever pieces. I would highly recommend nest.

Absolutely love shopping at Nest! Quality of their goods is outstanding. When I visited recently the owner was there and I was amazed by her expertise in all things interior. Thank you so much for your advice, my living and dining areas now look amazing!

I too would give zero stars if I could. Visited the store to purchase a sofa. I was quoted $2495 and 2995 for two different sizes. I reconfirmed whilst in the store that basically if I purchased I would be paying $2.5k for the 2100mm sofa and $3K for the larger sofa. After borrowing the grey cushions from a sofa to take home to enable me to confirm the colour, I returned to the shop with the decision to purchase the smaller sofa option. When I checked the figures, the owner (Pixie) had entered on the eftpos machine it was showing $3,495 which I questioned immediately. She then informed me that she had quoted for the sofa with white covers, not the grey. (So basically $1000 for grey as opposed to white.) I found this unbelievable as I had taken the grey cushions home to check the colour. We had even had a conversation in the shop about white covers not being an option for my grubby household. I then informed her that it was outside my budget. She then offered to drop the price by $500. I reluctantly agreed as I had set my heart on the sofa. We then arranged for it to be delivered the following Tuesday and I stayed home all day waiting for the delivery. I stayed home all day Wednesday and still a no show. Eventually a call after 5pm to inform me the sofa would be delivered Monday. When I said that I had been expecting it Tuesday and she should have be in touch to advise a change, she said the delivery people were supposed to contact me. This should have been her responsibility. She then said she had called me and I had not answered my phone. This was a blatant untruth as any call coming through on my mobile would have shown up as a missed call. When I challenged her on this she had no answer. Furthermore I was advised that on delivery the movers would unpack and set up the sofa and remove all packaging. When they arrived they advised me that they were not told to do this and that this was a service at additional cost. I phoned Pixie and got her to speak to the movers and assure them they would be able to charge for this. I would never again deal with such an unprofessional business. Appalling customer service and business practise. How they stay in business is beyond me.