One Smart Energy - East Tāmaki
2.5/5
★
based on 8 reviews
InZone Industries Ltd is a vertically integrated business that helps build better environments. We provide smart product solutions and services that create healthier, more comfortable and more energy efficient interior spaces. We are New Zealand based and service the local and international construction sector with new and retro-fit solutions.
Contact One Smart Energy
| Address : | One Smart Energy 27 Birmingham Road, East Tāmaki, Auckland 2013, New Zealand |
| Postal code : | 2013 |
| Website : | https://www.inzoneindustries.co.nz/ |
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Tim Lyes on Google
★ ★ ★ ★ ★ I was informed by salesperson that the whole house could be fitted with under installation.
The quote was with the wrong square metres measured for my house to start with.
First time the crew came out they didn’t do anything and then they left.
They call over and over again no one would reply back to my calls.
Finally someone answered then :
Second crew came out only did half the job
Had to call an email multiple times to try and find out what was going on no one replied.
They finally sent a second salesperson out to re-quote my property which promised me the whole house would be complete.
Received an email telling me they will not be completing my house after been told by two sales staff that the job could be completed.
Would never recommend this company to anyone.
They lie to you just to get your money.
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EM belveder on Google
★ ★ ★ ★ ★ Our rental property was scheduled for an insulation inspection and quote. After 2 weeks of waiting and called 3 times to follow up, finally they told me no one turned up and no report done. No one bothers to contact me that it was not done, so I can reschedule it right away and liaise with my tenant. What a waste of time. Very bad in communication and very unprofessional.
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Pooja Gurung on Google
★ ★ ★ ★ ★ Very very poor customer service and lack of communication. Even though they confirm your booking for installation "Be Aware" they won't show up and won't even bother to inform you. I ended up waiting for them for more than 1 hour until I made a call and found out the appointed installer still at other job.....really!!!.Who should notify that????? Finally arranged another installer, who was a good guy and did his job well.
My advice to the person who looks after the appointments - Take your job seriously, communicate with your customers, update them with any changes and just don't give lame excuse that you are busy :(
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Vadim Chernov on Google
★ ★ ★ ★ ★ They did not finish the underfloor insulation and I have been chasing them up for months now to get it done with no results. Very poor communication overall, rarely you might get a manager on the line who will apologize and assure you that they will give you call and try to fix your problems which gets some traction initially but in the end its all the same - you have to keep calling and chasing them up.
Edit:
Got it resolved, everything just takes so long with these guys
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Fiona H on Google
★ ★ ★ ★ ★ Had 4 different assessments of my home to get the insulation certificate. Told new issues each time. This Auckland branch seem to be very poor in communication and seems lack of a system when doing these assessments. I asked for a call back before the latest assessment to check something and they assured me someone would call me. They didn't. Had I known the information I now know, would have saved me 3 trips (2 hours away) to meet them. Now I have complained, I have to wait for the regional manager to go to the property. Another hassle and it's disruptive for my tenant. Just want it all over! Wouldn't use them or recommend them at all.
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cyprian Mashego on Google
★ ★ ★ ★ ★ I’m reviewing because you asked me to.
The communication was good. Your insulation inspector came on time. You gave me a quotation and I accepted emailing you the signed quotation but never heard back from you
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Ann Yandall on Google
★ ★ ★ ★ ★ We have received wonderful service from Brightr. Right from the beginning when we purchased our heat pump and underfloor insulation we have received excellent communication, and particularly during the first lockdown last year when an extension of payments was offered to allow us to recover from the effects of lockdown, until our recent service of our unit, we have received exemplary service and communication. We would highly recommend this company to anyone.
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Arumugam Mathiazhagan on Google
★ ★ ★ ★ ★ The team is very friendly and really good at communication and follow ups. Shane Austin is certified , very knowledgeable and experienced person. He recommended us the best and efficient products for our home based on our needs. He has provided a quote with reasonable price and interest free payment options. Also he has provided us some discounts. We are really happy to recommend Shane and the team Brightr for anyone who wants to do maintenance or add additional value to their property with Insulation, Heat pumps, LED Light options, Bathroom fans, etc. Thank you team for the great service.
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