Ratanui Medical Centre - Henderson
3.1/5
★
based on 8 reviews
Contact Ratanui Medical Centre
| Address : | Ratanui Medical Centre 77 Lincoln Road, Henderson, Auckland 0610, New Zealand |
| Phone : | 📞 +9877 |
| Postal code : | 0610 |
| Website : | http://www.ratanuimedical.co.nz/ |
| Categories : |
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Shannon Douglas on Google
★ ★ ★ ★ ★ Used to go here for a few years, they hardly ever run on time. The woman doctors were quite good, however the incident that happened to me was when I called up to say I had a bug/flu and needed an appointment. they booked me in at 10am (this was during the middle of covid) they asked if i had any symptoms. said Yes I have a runny nose and a fever but that is due to the vomiting etc. I asked if that was going to be a problem, the front desk team said it was fine, i just needed to be triaged in the car on a arrival. Got there at 9:45 and called them to be triaged. waited until 11am and called again. The doctor had decided he did not want to see me until he had full PPE gear which was going to be at 2pm. I said I cant wait until then I booked for 10am and I came all the way from south. He said ""you can either wait in your car until 2pm or go elsewhere" (bare in mind I had a stomach bug so was sitting in a hot car with a bucket). I was in a lot of distress and couldn't believe he was refusing to see me at the allocated time as promised. Ended up having to go to A&E but by then I had been in the car waiting at ratanui for so long, being sick, When i got to a&e I passed out on the floor. A&E recommended I contact ratanui medical and explain what happened/ complain. I emailed in and addressed it to the practice manager. Instead of her replying, She sent it to the doctor who refused to see me and he replied back "sorry you felt that way". Have not been back since and I would never recommend going
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Linda Lang on Google
★ ★ ★ ★ ★ After putting off the hassle of trying to see a doctor under level 4 restrictions for two weeks I knew I had to see a Doctor. I phoned first and the Doctor rang back at the specified time, asked the relevant questions and told me to come to the surgery.
Doctor was a new Doctor to this practice- Dr Lobo. She was very efficient and thorough despite there seeming to be only two Doctors on duty. I didn't feel rushed or fobbed off. Very pleased I saw her, and the medication she prescribed is working well. Thanks Dr Lobo.
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Mike Yefimenko on Google
★ ★ ★ ★ ★ Previously it was mentioned that this medical centre is a circus now. Totally agree with that statement as all admin stuff included nurses is a joke. If you want to get your prescription to be renewed you will have to wait forever until their nurses will call you back as there is no way to call them directly only leave a message and no one is care that you’ve got only couple of pills left.
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杨帆 on Google
★ ★ ★ ★ ★ Dr Chris Wong is so useless. every time he just say it's normal....if you feel pain i can give you panadol....most people will heal by themselves.....come on man, I come to see a doctor to heal me, not heal by myself! If I want to heal by myself why do i come to you? I come to you to solve me problem and now you tell me to solve by myself.......Everyone knows to take panadol don't need you to say that....say something useful please! Be a useful doctor! How stupid can a doctor say that.....if everyone heal themselves why are you called "doctor"? There are too many useless doctors in NZ having high income but low skills, only telling people to take panadol lol. But another doctor Joanna Lang was much better.
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Noemi Robinson on Google
★ ★ ★ ★ ★ Do not use this center! The receptionist are rude as, they are ignorant and disrespectful to clients. Just when you're at your most vulnerable position - they think it's OK to speak to us like cr*p. And they aren't sorry!
Basically, go somewhere else, if you can. Janet, if you're reading this (practice manager) thanks for not getting back to me, even though you promised. Shame on you
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Deborah Stewart on Google
★ ★ ★ ★ ★ Well where do I begin I have been coming to this medical centre since I was 5 years was okay until I got older , the doctors Aren’t good , started when a doctor dragged me from the nurses area up to the see the manger I have a disability and was treated like an animal. Than the doctor
Got my name and medical conditions wrong on a legal document. Than lift me untreated for 5 years with IBS and than only do bloods when they felt was needed for a serious medical condition that I have lost my lift eye sight thanks to them , rude staff , and when I went to see doctor Chris for my asthma bump he said you don’t have it go wait in the car . Yet that same day I had to go to shore care because I was having a massive asthma attack. And it gets worse my medicine they said they emailed it to Chemist and I waited nope they didn’t do it and than Monday emailed the wrong one and today they finally got it write . I am sick of this medical centre not looking after people and yet I get a bill of $64 for there mistakes not happy at all . I have made my decision to not go back this medical centre I now go to one in browns bay and pay the same $19.50 each visit and guess what I get treated like a human it feels amazing . I don’t recommend this place at all they don’t deserve a star .
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Jane Taylor on Google
★ ★ ★ ★ ★ To the receptionist lady with the gold heart necklace... It isn't what you say to people, it's how you say it :/ really unprofessional and rude both on the phone and in person during two separate interactions with her. Thank you to the other lovely receptionists and a nurse for actually speaking to me like a human being!
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W F on Google
★ ★ ★ ★ ★ A Decent medical Centre with some polite staff. The only downfall is the extremely long wait times, even though appointments were booked. The doctors do try they're best as circumstances persist. Definitely a lot of place for improvement. Overall B+
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