SHEKOU - Wellington Central
4.6/5
★
based on 8 reviews
Contact SHEKOU
| Address : | SHEKOU 196 Featherston Street, Wellington Central, Wellington 6011, New Zealand |
| Postal code : | 6011 |
| Website : | http://shekouwoman.co.nz/ |
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Lily Star on Google
★ ★ ★ ★ ★ amazing clothes, good price and nice customer service :)))
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Yuvika Kumar on Google
★ ★ ★ ★ ★ The store is very well presented and they have lovely staff!
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Sachin Sarin on Google
★ ★ ★ ★ ★ Great staff and great store! Cool clothes too
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Rozanne Pelser on Google
★ ★ ★ ★ ★ Central and Funky store promoted on Tik Tok and located in Lambton Quay. The ranges of clothing caters for teenagers. Affordable and creative designs. Store is busy on the afternoons after school and on weekends.
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keane knowsley on Google
★ ★ ★ ★ ★ This store has a great range of incredibly cool and unique clothing as well as very helpful staff
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Elise Mather on Google
★ ★ ★ ★ ★ Came a long way to go to this store and was in the store for about 30 minutes, not once was approached by staff or asked if I needed anything they sat at the front as if they we’re judging me. Did not enjoy my experience and was more then happy to get out of there.
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Rylee Scott on Google
★ ★ ★ ★ ★ I really love all of Shekou’s clothes and the staff are so friendly. The accessories are super cute and fairly priced. However, the downfall of Shekou is their sizes. I tried on a pair of pants that were 2xl (I’m usually a size 16) and they couldn’t even get over my thighs. My friends also tried on pants finding that they were too short for their legs. Really cute stuff, but it’s all sized for a certain audience. Very disappointed.
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Alan Bennie on Google
★ ★ ★ ★ ★ Lets just say online purchasing with Shekou was an ultimately disappointing experience for my two daughters.
The clothes and appear as advertised and generally are just fine.... BUT, and this is a big BUT....,
Problem 1
it only took 4 MONTHS for complete order to be delivered. They were held up in China for 3 of those with absolutely ZERO feedback about the delay and updated delivery schedule.
Ultimately, after contacting NZ contact number, three of the 4 pair of pants were delivered from NZ based stock. The 4th were not available so we waited for delivery from China for these.
Problem 2
One of the larger pairs were a little small so under terms of "exchange" (this is the word searched that links to returns) there was a credit issued. We were advised to re-order but now the price was almost double as there had been a sale when first ordered several months prior. So Shekou will not exchange at all. (It should be noted that Shekou do have the larger pair in stock in NZ) and the return of these pants was within days of receipt.
From a customer relations perspective this is quite sub-par. Time to complete order, notification of delay, feedback of limit to exchange being most bothersome.
In the positive, ONE NZ based staff member did exceedingly well. For this reason, and HER communication and attempts to assist this was lifted to 3 stars. Otherwise it would be 1 star.
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