Sound Tech NZ Ltd - Avondale
3.9/5
★
based on 8 reviews
Home One - Sound Tech - Soundtech.co.nz
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Contact Sound Tech NZ Ltd
| Address : | Sound Tech NZ Ltd 104B Lansford Crescent, Avondale, Auckland 0600, New Zealand |
| Phone : | 📞 +9898 |
| Postal code : | 0600 |
| Website : | http://www.soundtech.co.nz/ |
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freya boban on Google
★ ★ ★ ★ ★ Horrible customer service. We went in to get a head unit installed. We discussed options. We called in later to book an appointment after buying the unit they suggested. They asked us to sent an email which we did. We didn't hear back for days. We called again, asked us to email again and again absolutely no response. All we wanted was to book a date to get the system installed. We went to another shop and got unit installed right away.
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Alejandro Glenn on Google
★ ★ ★ ★ ★ So happy with the purchase. Although they're really busy still they guide me through and bought the harness. It works perfectly.
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Yusuf Vohra on Google
★ ★ ★ ★ ★ It was a very horrible experience with them today - my wife had bought an Audio system from them on 2nd July'18. Suddenly the display of the audion system blanked out. I went to get it checked with them from a reliable technican.
However, without the technician checking the receptionist mentioned that the fault was there in the mother board, thats why the display is not visible & you will have to pay $120 to get this fixed. I'm more than happy to pay the money if you provide me quality service & tell me the truth. It wasnt the case during my interaction with them.
But this is not how you service your customers.
IMPROVE GUYS!
Check out mate - this is working. You didn’t checked and directly quoted me the price. And you did not say the truth. Still you are lying in spite of accepting the mistake and saying it won’t happen again. Very shameful!
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A C on Google
★ ★ ★ ★ ★ Great experience - purchased stereo head unit online with click and collect as a birthday gift and my sister booked an appointment to get it installed after retail reopened. The team took great safety and distancing precautions, and was looked after and given bottled water as we waited outside
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Bibin Joseph on Google
★ ★ ★ ★ ★ I would give it 0 stars if i could. Called just now and the receptionist/person who answered was so IMPATIENT AND RUDE. I called regarding diff security sys for car and wanted to know the price of it installed. I asked difference between a brand and the person was like “i dont have time to teach you.” this was like the worst customer service ever. How can someone say that? We are not experts and we dont do car security everyday they should know better thats why we ask the experts. But this was very bad!! If there is a manager please take care of the person who attends your call because he is going to make sure that the customer is not going to come back after that CALL.
*YOU JUST LOST ONE MORE CUSTOMER*
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Robert Wright on Google
★ ★ ★ ★ ★ A very helpful well priced and stocked vehicle audio and electronic supply company. Their fitting prices are realistic
Thank you guys my rear vision safety camera is awesome
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Vanessa Kerrigan on Google
★ ★ ★ ★ ★ I would give more stars if it wasn't for the rude obnoxious owner. He spoke poor English and was yelling at his customer and kept inturupting the customer clearly not listening. He kept telling the customer to have patients after she had waited over 6.5 hrs for her alarm to be installed, when she was told it would take about 4 hours. The Kiwi gentleman was a pleasure to deal with and very helpful both on the phone and when she picked her car up. Andy the installer was also very lovely and patient when teaching how to use the alarm system. The owner shouldn't own a business in New Zealand if this is the way he treats his customers. I don't know how he has staff as I hate to think how he treats them if this is how he treats paying customers. I would never recommend Sound Tech to anyone because of the OWNER!
In REPLY to your response as the witness of the day and the phone calls, you (the director) were asked at drop if it would be approx 4 hours. You said yes. When we went went back you agreed that the car hadnt been worked on for the 6.5 hours it had been there. If she was told when she dropped the car off that it wld be 6+ hours that wouldn't have been an issue. You wouldn't listen to a word my friend said as you kept talking over her which is so RUDE to a paying customer. And you said for us to wait for the kiwi guy to come back as your English bad. She has put on facebook (2000+ followers) how disappointing and rude she thinks you are.
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Karen Ritchie on Google
★ ★ ★ ★ ★ Booked my car in for an alarm to be installed Thursday 31/3/2022. The kiwi man I spoke to was lovely and very accommodating hence why I decided to go there. I was told it would be about 4 hours. I rang after the 4 hours just to see how much longer it would be. The man I spoke to his English was very poor, he was rude and obnoxious and said I will ring you when it’s ready, no customer service at all. After 6 hours my friend took me back there to see if the car was ready. Well that was interesting! That man I find out was the owner. We got into an argument because of his disgusting attitude. I am nearly 70 as was not about to back down to his disgusting behaviour towards me as a paying customer. His staff were wonderful, but he is another picture. I feel sorry for those that work for him. Would I go back there again, or recommend his business. Absolutely not, all because of him. However if this alarm gives me any problems look forward to seeing me again.
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