Sustain Energy Solutions - Frankton
4.4/5
★
based on 8 reviews
Contact Sustain Energy Solutions
| Address : | Sustain Energy Solutions 2 Grasslands Place, Frankton, Hamilton 3204, New Zealand |
| Phone : | 📞 +878 |
| Postal code : | 3204 |
| Website : | https://www.sustainenergy.nz/ |
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Everard Whangapirita on Google
★ ★ ★ ★ ★ I asked for a quote for the ceiling space. It has an attic design so has flooring on the rafters to hold the stored items.
The tech came around. I gave him the size of the space and told him I wanted a quote for Glass wool. Now I’ve been doing some research and found out that compressing the insulation reduces the R rating of the product. So I gave them an instruction to give me a solution so as to keep the flooring and if that wasn’t possible to let me know.
The price came in positive but they didn’t do anything else. So I rang in this morning to query the quote. The customer service in this regard was terrible. They told me to leave the flooring down but to put the insulation on top of that. Where’s the logic or thinking in that response?
Further, if you want fast sales change your name To fast insulation, no thinking required.
UPDATE: please see the response below. I will work with the person who added the phone number and update this comment at a later date. Thank you for replying to the feedback so quickly.
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Donna Ramlose on Google
★ ★ ★ ★ ★ These guys are awesome. Fantastic service. Got a written quote the day they came to look at it. Very helpful in the office. The installers were great. Fast and efficient and took all the rubbish away. Fantastic service all round. And a really great price. Very highly recommend. Thank you.
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Murray Finkle on Google
★ ★ ★ ★ ★ Hi Preet.
I don't appreciate being harassed daily for payment from the day BEFORE the installation was even carried out, and within the 7 day payment term which is stated on your invoice.
Furthermore I was particularly unimpressed with your installers lack of timely communication regarding the scheduled installation date of Monday Sept 13. Despite stating a start time of 7:30 am we were not contacted until the installers were scheduled to be onsite to rescheduled. To compound this annoyance, having rescheduled for 12:30pm the same day the installers simply failed to arrive for the second time.
On contacting them we were told this the installation had been delayed unti Wednesday, though nobody had bothered to mention it to us.
This was a major inconvenience for our tenant who had specifically scheduled to be available at the property on the agreed date so that the installation could take place, and now was faced with the same inconvenience on Wednesday.
The following day I was surprised to receive your invoice as the work had not yet been carried out. Once the work was finally completed and approved the payment was scheduled in our next payment run at the end of the week, within the terms stated on your invoice.
To then be emailed every day, including on the Monday after the payment was made and was in your account was unnecessary, unprofessional, and rude.
2/5 stars. The job was eventually done well enough and pictures provided however but the lack of organisation, and pathetic attempt at bully tactics which did not correspond to the expectations that YOU ESTABLISHED means I won't be using or recommending your business in future. (yes this is also your google review)
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Sherryl Anderson on Google
★ ★ ★ ★ ★ I had ceiling insulation installed on 2 properties. I was very impressed with the professionalism of the person who came to provide a quote. The quote was reasonable and the job was completed in a timely manner.
Everyone I had contact with, including the installers, was very accommodating and polite. Every step of the process was explained clearly and tasks completed when promised.
They also provided certificates, reports and warranties.
All in all a really great experience. Customer service is very much at the forefront of this company and I would recommend them to other consumers.
Sherryl Anderson
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Julie Jones on Google
★ ★ ★ ★ ★ Lovely people to deal with from start to finish. Great price for good quality. Very efficient, tidy and quick and very polite young men. I would highly recommend this company. Cheers guys very happy customer.
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Sandeep Bhatt on Google
★ ★ ★ ★ ★ I got in touch with Sustain Energy for ventilations system after talking to HRV and DVS. Reason I choose Sustain over other brands was their honest communication. They under promised and over delivered. My house feels so different after installing ventilation system, I’m loving it.
After ventilation I got insulation done by them and also recommended them to my friends. I will highly recommend Shakti and his team. ?
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Alice Rackham on Google
★ ★ ★ ★ ★ Very very disappointed. We trusted sustain energy solutions to complete a quality job. We left them to enter our rental property to get it to the healthy home standard before our tenant moved in. We went to the house a couple of months later prior to tenant moving in, and they are left holes in the roof where they had evidently stepped when putting the insulation in the roof. Accidents happen, but what I do not respect is the fact they DID NOT tell us: when I called to leave a message to express my concerns they DID NOT return my call. It was rude, unprofessional, and dishonest. I would not recommend this service to anyone.
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Danielle Kokshoorn on Google
★ ★ ★ ★ ★ Just had both underfloor and ceiling blankets installed and wow what a difference.no drafts coming along floor last night.
Service was excellent, from the first phone call to the the quote then the installation.lovely team sustain energy has.would really recommend them
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