Sylvia Park Kiwibank - Mount Wellington
2.1/5
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based on 8 reviews
Contact Sylvia Park Kiwibank
| Address : | Shop N027A Sylvia Park Shopping Centre, Sylvia Park Kiwibank 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | π +8 |
| Postal code : | 1060 |
| Website : | https://www.kiwibank.co.nz/locations/branch_corporate/162796/sylvia-park-kiwibank/ |
| Categories : |
Bank
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B P on Google
β β β β β Poor and difficulty service by Zihad tonight. My partner was simply trying to obtain a bank statement and it was like we had just asked the guy to do a marathon. Both my GF and the banking representative speak english as a second language and the first minute of the conversation was Zihad trying to convince his customer to go home and print the statement or wait for them to mail it to her because it, "depends on the paper." What he meant by this is it depends on how much paper is printed.
I finally had to interject and say, "she just wants a statement. Can't we just get a statement? It'll be less than 10 pieces of paper." He then asked with a frown if "this is a joint account". Probably because I had to speak up as he was basically trying to convince us to go home. I then explained that this is not a joint account and that we primarily use our joint account through ANZ therefore I know for a fact her account statement is only a few pages.
I then said, ""we just need a statement where you stamp each page and sign it,that's it." Then Zahid said, "we don't stamp each page." He then printed the statement and SIGNED EACH PAGE. Condescending staff. Immediately spoke to my partner about cancelling the accounts and switching banks. A 30 second task took about 5 minutes of arguing that ended up being the 30 second task we had went in for. Brutal
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Priinkle Baby on Google
β β β β β The lines can be long. But today was worth the wait. I made a mistake on one of my postage bags so I threw it out. I went up to the counter to buy another and the staff their, Angel, she went out of her way to get that postage back from the bin, blanked out my scribbles and repacked and tapped up the package so neatly. She was a gem!!!
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Tia T on Google
β β β β β I used to work at the Paper Plus within the same precinct of the Post Shop and Kiwibank, and their customers were the absolute bane of my existence.
They were constantly rude and ungrateful, even to us at the Paper Plus side! Essentially expecting us to be spare Post staff when we had our own business to run, complaining to us that the line was long even at hours when they were the ONLY Post Shop open in Auckland and often being aggressive and violent to the point security had to be called.
I'm glad it's now shut down, you adult brats were never grateful for it being there in the first place and now you can cry about it being gone.
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Seto Soup on Google
β β β β β What kind of bank is "cashless". this is why no one wants to open an account with kiwibank if they can't even do a simple transaction. stick with other major banks who actually will look after their customers.
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R. Ouhel on Google
β β β β β Went to the bank to simply ID myself so that I could start using my account. One of the staff - Zihad (already reviewed below few times) was extremely unhelpful, coming up with all sorts of reasons why my documentation isn't enough despite having what the official brochure prescribes. Don't waste your time coming to this branch, absolute outrage.
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Ethan Russell on Google
β β β β β I talked to a man called *i believe to be called* Sam. He was extremely helpful and patient with me. I am only 19 and I had a few questions and I wasnβt too sure what I was doing, but he explained everything to me very patiently and didnβt show any fuss to explain very simple banking things to me that I was feeling uncertain on. Will definitely be returning to this branch again. They were awesome!
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AA D on Google
β β β β β Horrible service. Staff are not accommodating at all.
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Luan You on Google
β β β β β Why is it cashless? How can you have a bank branch that doesn't deal with cash apart from through the ATMs...you're a bank!
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