The Cheesecake Shop Manukau - Manukau City Centre
3.4/5
★
based on 8 reviews
Contact The Cheesecake Shop Manukau
| Address : | The Cheesecake Shop Manukau 652 Great South Road, Manukau City Centre, Auckland 2104, New Zealand |
| Phone : | 📞 +99 |
| Postal code : | 2104 |
| Website : | https://www.thecheesecakeshop.co.nz/find-bakery/manukau |
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Gurwinder Singh Aulakh on Google
★ ★ ★ ★ ★ I liked every other cheesecake shop
But this one is worst shop
They put sign on that this much is half as shown on pics
But when asked that we want to buy half they said they can’t sell it in half!
Plus the cake pieces were at wrong price slips
The only reason didn’t argued with them cause
To be honest the girl serving us was really good with customer service and polite
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shivanjini prakash on Google
★ ★ ★ ★ ★ Very bad service. Paid money to write happy birthday but that never happened. Store staff blamed the poor Uber driver that he didn’t deliver it but instead it was never given to him. They said bring the cake in store to get the writing. Seriously ? . They said they will give $5 discount. No one wants discount. Staff needs to know that because of their carelessness someone’s celebration gets ruined
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Glenn Aitu on Google
★ ★ ★ ★ ★ The service at Cheesecake Manukau was terrible. Purchased a birthday cake today which was brought out in a plain white cardboard box (not the usual Cheesecake box), told and then paid the price. I then asked if I could check the cake - which only then they said ‘oh it’s frozen’ which was immediately obvious! Advised it would take 2 hours to thaw rather than the 5 it did! Totally uninterested other than taking the $49.95. Buy elsewhere I say. Their CS hasn’t improved since the last review below and unlikely to.
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Lisana De Castro on Google
★ ★ ★ ★ ★ Absolutely disgusted by the customer service from the manager. If I could give 0 stars I would. I wasn’t able to pick up my order on Sunday as my son was rushed to hospital then I called on Monday (today) to reschedule pickup and the manager said that I had already picked up my order. When I tried to explain that it was impossible that I picked up she dismissed me and kept saying that I already picked up. I then went to the store and she told me the same thing, that I had already picked my order up and that’s when I asked for video footage so that they can see that it wasn’t me that picked it up, she said she couldn’t do that. She rudely dismissed me and didn’t even give me the benefit of the doubt. I offered to prove to her where I was on Sunday with my Covid app and google tracking and she didn’t even acknowledge me. I walked out the store shaking as she publicly humiliated me.
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Varsha Prakash on Google
★ ★ ★ ★ ★ Very poor customer service from your manukau store. I asked for half Black Forest Contiental Cheese cake however was rudly served from one of your employee Smruti saying she can't accommodate for that due to half of the cheese cake not been able to sell due to the government accouncement this afternoon.
She mentioned she could do half of the cheese cake in any other flavor apart from the black forest one which didn't make any sense to me (wouldn't it be the same for any other cake??) She mentioned that the flavour was exclusive to the store but how would a customer know this!!!
I kept saying to her if that was the case than the sign for half the cheese cake being available should be crossed out instead of giving customer false/inaccurate information. She kept arguing with me and being personal about my job that i am a manager ( I had my uniform on) and that I should be understanding (infront of other customers). She would not apologize about correcting the sign yet being very argumentative about the whole thing.
My issue is if something is not available the sign should be changed and if the store can not correct the displayed sign than at least apologize and not attack me personally. I felt very disrespected by the situation. I felt making a profit by selling the whole cake was more important than customer satisfaction.
An ex employee of the store was also there and mentioned to your employee that customer satisfaction should be the stores first priority, your employee argued with her as well.
The behavior of your employee was very inappropriate and disrespectful which should be addresses!!!
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Vimla Singh on Google
★ ★ ★ ★ ★ I had a horrible experience at this shop. I bought a large Red Velvet Cake for my daughter's birthday, and it was very dry/stale and had a bitter taste to it. We ate it on the day of purchase. We called the shop the next day to inform them - they were very rude and had poor customer service skills. I asked to speak to the manager instead, who then told me to return the cake. I explained that we had cut the cake for her birthday yesterday so we couldn't do that. She told me there was nothing they could do except send the cake back to the manufacturer. Then told me she was a shop assistant and not actually the manager, so could do nothing. She had poor communication skills and seemed disinterested. There weren't any apologies on their part. Their cakes are so expensive but clearly aren't worth the price. I used to be a big fan of The Cheesecake Shop, however, I won't be returning there again. I do not recommend this shop. Save your money and go elsewhere.
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Manpreet Singh on Google
★ ★ ★ ★ ★ Thank you so much guys for making our baby’s birthday so special during lockdown. The cake turned out to be as expected and delicious. Thank you team Manukau. Appreciate all the effort you put in to making a cake as we wanted.
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Libby O'Driscoll on Google
★ ★ ★ ★ ★ The worst cake ever. Double chocolate mud cake. Which you would expect to be lovely and moist. Absolutely not. It was hard dry and crumbly. When I took it into the store the customer service
Was horrific and said that the kitchen staff said that there was nothing wrong with the cake. And that if there was an issue it could have been a result of the Uber driver. Absolutely BS. She wasn’t interested at all. I told her she could keep the cake and eat it themselves and hoped
They enjoyed it!
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