The Diamond Shop - Ponsonby
4.9/5
★
based on 8 reviews
About The Diamond Shop
In 1974, a young couple set off from San Francisco on a grand adventure - to travel around the world aboard Fantasia, a sailboat they had built with their own hands. Navigating by traditional sextant, Win and Linda Charlebois spent two years cruising through Hawaii, French Polynesia, the Cook Islands, Nuie, and Tonga, before arriving in New Zealand in 1976. Smitten with the Kiwi lifestyle, they decided to stay for good, and as they settled into their new home they discovered a new passion, jewellery.
Contact The Diamond Shop
| Address : | The Diamond Shop 28 Jervois Road, Ponsonby, Auckland 1011, New Zealand |
| Phone : | 📞 +888877 |
| Postal code : | 1011 |
| Website : | http://www.thediamondshop.co.nz/ |
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Aoife Shanahan on Google
★ ★ ★ ★ ★ Sorry for the late review...I just want to praise Jemma at the Diamond Shop for her amazing service in helping designing my perfect engagement ring. When my fiancee and I went there I wasn't sure what I wanted and found the process a bit daunting with all the different options. Jemma was so patient and gave such amazing tips and suggestions and explained everything. Once we decided on a style the process was smooth and quick. I got my ring in 8weeks and that was with two snap lockdowns in between. It was also time sensitive as we were moving back to Ireland but wanted the ring in the country of proposal. I cannot praise her enough. Thanks so so much Aoife and Graham
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Chandana Potharaju on Google
★ ★ ★ ★ ★ The Diamond Shop brought the engagement ring of my dreams to life. All the compliments I get about my ring are testament to their amazing work! We worked with Nicola for my ring. She understood what we wanted, was extremely knowledgeable about diamonds and was so friendly and patient with us. She genuinely worked on our side to get us the best quality ring within our budget. Highly recommend for any jewelry -Nicola and her team are great. Definitely safe hands to trust your jewelry making with!
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Simon Dennis on Google
★ ★ ★ ★ ★ I had a very specific set of requirements for an engagement ring in mind, and the team sat down with me and took all of my feedback on board, before going away and creating the most stunning ring I have seen. It was beautiful and it suited my (now) fiancee perfectly - all because they took the time to listen and get to know what we wanted. Absolutely excellent service and communication, and as expected, a stunning piece came from the time invested in getting to know what we were after. Will definitely be returning for our wedding bands and I'm sure future jewellery purchases along the way!
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Kate Sajjadi on Google
★ ★ ★ ★ ★ Dear Sera, Just wanted to thank you for my beautiful engagement ring. It is absolutely beautiful. You were very kind and professional.
I'm a very fussy shopper and thought it will take me weeks to choose a ring. You helped us finding the perfect ring in only couple of hours. I did not need to look else where and couldn't be happier.
Doesn't matter what you're after, this place has it all and the service is top notch. Thank you!
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Art N on Google
★ ★ ★ ★ ★ 1 Start for POOR customer service, l've been looking for engagement rings and i came across their instagram page, i saw a ring that i liked so i kindly messaged asking how much would that particular ring cost? I get a reply after a few days, asking for my budget, which i then respond to and then i get told that in the budget i have i could get a specific size ct diamond. Which i did not understand because i don't know what that would look like and how big it would be
I simply just asked/wanted to know the price of the ring they posted on their page. They eventually said that they are not able to disclose any details of a clients ring
*THEN WHY WOULD YOU POST IT AND ADVERTISE IT*
I don't live in Auckland and in order for me to make a trip to Auckland i want to know what it would possibly cost. If they are not able to disclose any details of the ring then
A. Do not post it on your business account
B. Be ready to give a potential customer an estimate price and details of the ring size
I just wanted to shop around to see what deals i can get here in NZ but i would honestly choose Novita Diamonds over this place anytime. Horrible customer service and late replies. Sounded like they were not bothered to lose a potential client.
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Claire on Google
★ ★ ★ ★ ★ Disappointed with the poor customer service my Fiancé and I received from this store. I was recommended The Diamond Shop by a friend of mine, so we decided to take a visit to have a look at wedding bands.
We felt very rushed and unappreciated. The store assistant wasn’t very helpful and at the end she took down all my details and said she would be in touch. Three weeks later and not a peep from anyone. Extremely frustrating as I was looking forward to making a bespoke ring after hearing such wonderful feedback.
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G and M Jennings on Google
★ ★ ★ ★ ★ From the moment we walked into the store and were greeted by Eden to dealing with Colin - the service was superb. I had been left my Mother’s rings and had a couple of my own and was in a quandary as to what to do. Colin took the time to listen and gave some lovely suggestions. It was an emotional time and I felt totally supported. The hand made bespoke necklace that he made out of my rings is absolutely devine and I proudly wear Mum’s rings with love. Thank you to all the team. Megan
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Wanakia Heather kingi on Google
★ ★ ★ ★ ★ Very thankful that Colin was able to re-size a family heirloom ring for me! I was told by two other jewellers that it wouldn’t be possible due to the size change and stone setting, however, Colin was confident he was able to do it for me. He was able to do it right away and I went home with the ring an hour later. Very pleased with the end result. Also, thank you to Melissa for being welcoming and for the great customer service.
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