The Grand by SkyCity - Auckland CBD
4.5/5
★
based on 8 reviews
Contact The Grand by SkyCity
| Address : | The Grand by SkyCity 90 Federal Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 1010 |
| Website : | https://www.skycityauckland.co.nz/hotels/skycity-grand/ |
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Dumindu Jayawardana on Google
★ ★ ★ ★ ★ Well maintained hotel and friendly staff. My suggestion is booking the harbour view suite. They have the best view of the harbour and the city. Super convenient location close to everything. One of my favourite hotels
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michele on Google
★ ★ ★ ★ ★ Great stay friendly staff great products made in New Zealand like zealong teas and the shampoo lotion etc like that ...only fault for me is I'm a light sleeper and found the air conditioning noisy,but can't be avoided like an aeroplane the only source of air without windows ...can't sleep on them either ?
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Charlotte Selby on Google
★ ★ ★ ★ ★ Great hotel rooms and super handy to everything you could need or want in downtown Auckland, but what sets this place apart is the service and the staff in all areas of the hotel are amazing. Will definitely be back.
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Toni-Anne Paniani on Google
★ ★ ★ ★ ★ My stay here hasn't yet ended. My hubby and I can not thank all the staff so much. We had a bit of a hiccup on check in and the manager on that night helped us out and sorted our weekend stay, thank you, thank you, thank you. From then the service, the staff and the whole atmosphere is amazing. Our room was great, spotless, spacious, amazing view, all the little luxuries and comfy. It us our 1st time in years having time for us and because of the amazing staff, the yummy breakfast omg. We can't thank the staff of this place enough from the managers, to the housekeeping staff you all are amazing. We are definitely going to come back ..no doubt this is going to be our home away from home. Sad our time comes to an end tomorrow.
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Syriamber on Google
★ ★ ★ ★ ★ A big thank you to The Grand Hotel Sky City for the 2 nights stay.
We stayed 2 nights to celebrate my twins birthday. The hotel is so beautiful inside and out. Excellent pricing via 'the unlocked' site. Amazing service from the time we arrived (valet parking was great too), to the time we left and thanked David at reception for the awesome service. We took advantage of the awesome facilities, e.g. spa/pool and The Orbit, sky tower which was excellent and fun. I dont have a credit card but I used my debit card and I did not get treated any different to someone who has a credit card. You just pay the extra $200 bond and for your room per night (2 nights) plus valet parking up front which was fine as you get your bond returned and we knew to have respect to look after the room as if it was our own and making sure we paid for our own food etc so that nothing gets charged to your room as I didnt have a credit card to charge to and we were fine with that. Not only were we celebrating my twins birthday, this was also a time out from the busy life for us to destress and relax and we did?.The beds/room are amazing too!!! Thanks again to the friendly, helpful team at The Grand for giving us a great memorable experience. We will be back again!! ?.
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Bradley Walton on Google
★ ★ ★ ★ ★ Stayed here last year, was so excited to stay in a nice hotel. Unfortunately day after our arrival Auckland went into higher alert levels, so most of the hotels facilities was out of order. Which was a shame but understand completely out of hotels control. Due to COVID and not wanting to get stuck in Auckland we changed our flights to the earlier flights, we asked if we could stay in the hotel room for some extra time whilst we wait for our flights, the receptionist would not allow us to do this, she was rude and didn't care for our situation. Very unhelpful and essential kicked us out onto CBD with no where to go during a pandemic, as all business was closed and we weren't able to wait at the airport we had to sit in the street for hours. No humanity or care for our safety, felt disregarded after spending a great amount of money (at-least to us) to stay there. Aside from that, the hotel is very nice, views fantastic. But don't expect anything more from them, they will take your money and get rid of you as soon as possible.
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craig bennett on Google
★ ★ ★ ★ ★ The hotel was lovely. Very comfortable/modern rooms and great gym. Auckland is still recovering from lockdown, so many restaurants, including the hotel's restaurants, were closed. I'm sure this would be a much better stay when things return to normal.
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Hannah Erica on Google
★ ★ ★ ★ ★ I'd give them 10 stars if it's possible. Upgraded to a suite and the suite is definitely one of the best hotel suites I've ever been in. Clean, very well appointed and equipped. All the furnishing is all very maintained. The reception staff were all fantastic, greeted me well and I felt very well looked after. Definitely return again soon hopefully.
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