The Sheepskin Factory - Takapuna
4.1/5
★
based on 8 reviews
Contact The Sheepskin Factory
| Address : | The Sheepskin Factory 34 Barrys Point Road, Takapuna, Auckland 0622, New Zealand |
| Phone : | 📞 +9879 |
| Postal code : | 0622 |
| Website : | https://www.thesheepskinfactory.co.nz/ |
| Categories : |
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Lesley Brough on Google
★ ★ ★ ★ ★ I ordered something on the 29th of November (and got email to say the order was received) but they didn't even process it until the 10th of December. Didn't bother to tell me, only knew because I got an email to say it was being processed now, when I queried this, they said said there was a payment issue at their end. No apology, no offer to refund the shipping fee (even though it would no longer make it to the UK in time for Christmas) and no offer to send it expedited shipping. Really poor service! Arrived 2wks late :(
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Heather Cole on Google
★ ★ ★ ★ ★ I ordered a pair of slippers nearly a month ago. They took my money. The slippers didn't arrive. I cut them some slack because of the pandemic. Finally I contacted them only to be told they haven't even made them. Who sells something they haven't made? Did the product description say made to order? No. Did the website say delivery will take a month? No. In the fine print it says "We strive to dispatch within 5 working days in NZ" . Did anyone contact me to tell me that my order would take a little more striving? No. What response did I get? "We miscalculated the turn around on our production side and while they’re making as much footwear as they can, we’re still behind a bit. You’ve been waiting long enough, sorry about that. Are you able to wait until next week?" When I said I'd like to know a delivery date before I decide whether to cancel the order or not I got no reply. So disappointing for a brand that looks so authentic and that I really felt that I wanted to give my money to. I operate an online business. I've operated it all through the pandemic. Delays happen and when they do you reach out to your customers and offer them solutions - not "we're still a bit behind" What that means is you took more orders than you could fulfill and you were not honest with your customers about your capability. You shouldn't sell things you don't have. You should have stopped taking orders until you had caught up. Greed at the influx of orders has made you lose sight of the "commitment" outlined on your website. Go and take a read of it and remind yourself why you're in business. Heather Cole - CEO Country Trading Co.
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Ant Alder on Google
★ ★ ★ ★ ★ After spending heaps of money at this shop in the last year sadly wont be going back again. Be very careful when buying and having a change of mind or buying gifts as no refunds allowed only credit notes. A bit offsides when so much much bought there and items bought for a birthday that could not be returned. So far my experience have been mostly good until this and it only takes one small negative thing to put one off. Be a bit more accommodating and move with the times Sheepskin Factory this is not cool and has put me right off supporting you guys further. The tiny little sign that no one sees regarding a refund policy and then its stated on the slip but who reads a slip once a purchase is done. Sadly wont be going back for this reason and would rather seek another supplier who is more flexible and understanding. Be warned you cannot return items for a refund even if its returned 2 days later. If it was 14 days or plus I would understand but common 2 days - not cool at all.
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Marohette de Klerk on Google
★ ★ ★ ★ ★ Sad! Ordered slippers and sized it based on their recommended size guide as per website and its too small. Paid courier costs to get it delivered to me and know have to carry the courier cost to return it back to them. The slippers are uncomfortable too - very narrow gap and will not fit someone with a high bridge. Imagine I had to exchange it for a larger size. Would have ended paying $30 in courier fees. Very unsatisfied that they don 't cover the return costs.
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Jody Alder on Google
★ ★ ★ ★ ★ Great products, but my husband bought me a scarf, beanie and two pairs of socks as part of my birthday present. I wanted to get a refund so I could get something else, and I already have a beautiful sheepskin and slippers from there. But no refunds allowed, only exchanges or credit notes. Disappointed considering how much money we have already spent there (both my son and I have sheepskin rugs and slippers from here). And unfortunately the exchange policy is not visible at all when you are standing in front of the till. I now I have a credit note for $189, and nothing to spend it on.
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Tara Shaver on Google
★ ★ ★ ★ ★ These folks were so nice and helpful as I planned a purchase halfway across the globe. I was in NZ a few years back and have dear friends there. Since the covid lockdowns, I’ve been longing to travel, so brought the travels to me with unique purchases. I placed an order on Dec 15 and it arrived in Nashville on December 30. :) NZ post parcel tracking was great - better than USPS these days. ?
Anyhoo - the quality is top notch - what I hoped for but not what I expected. I ordered a double rug for our leather couch - for comfort as well as protection from tiny dog nails. It matches better than the picture presents and it’s SO FLUFFY!
I also ordered an offcut to see how they ran. Again, excellent quality and not too weird of a cut. The color didn’t work for the room intended but it’s perfect for the doggie. As soon as I laid it down, he was on it and out like a light. ? He’s been very stressed lately so this is a very good thing!
I purchased a smaller rug elsewhere that claimed high pile and quality but it was easily 1/2 the quality of the Sheepskin Factory. I’m already planning my next order.
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Andrew Gibbs FRSA on Google
★ ★ ★ ★ ★ Amazing service from the other side of the world and so quick for delivery. I am over the moon with my slippers. Never dared to buy any in my life but post 60 it was time. Brilliant service and lovely product. Keep up the good work.
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Mark Pitts on Google
★ ★ ★ ★ ★ We were happy with the great selection of authentic New Zealand sheepskin and wool products here, and the prices were reasonable, too.
One of the best selections of sheepskins and pillow covers, seat covers, etc. that we have seen in the Auckland area (including the fully New Zealand made “Classic” brand (that is probably the best available, in my opinion).
The staff was very friendly and helpful, as well as informative.
They allowed us plenty of time to look at all of the different sizes, colors, and brands of sheepskins to help us make our decision about the ones that we loved the most.
We bought two sheepskins and a pillow cover.
They had some items on sale, and we got an additional 5% discount for signing up for their newsletter.
They gave us good advice on how to travel safely with our sheepskins and package them properly to take home on our flight.
We chose to take ours with us to enjoy during our remaining time in New Zealand, but the store will ship your purchases anywhere in the world for you, if you prefer. Another advantage of shipping your purchase out of country (if you live outside NZ) is that you save paying NZ taxes on your items.
I would definitely recommend that you check out this store to get authentic NZ made products, and avoid the cheaper and lower quality sheepskin products that you see in so many of the “touristy” stores.
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