The Warehouse WestCity - Henderson
4/5
★
based on 8 reviews
Contact The Warehouse WestCity
| Address : | Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +9889 |
| Postal code : | 0612 |
| Website : | https://www.thewarehouse.co.nz/stores/store-details%3FStoreID%3D103%26utm_source%3Dorganic%26utm_medium%3Dgmb%26utm_campaign%3Dstore_location |
| Categories : |
|
m
|
mar lo on Google
★ ★ ★ ★ ★ I went today .. and make me so feel uncomfortable being followed by the security guard. Is that How you treat your customers? Make me feel BAD I looked like im gonna steel something. Is it because im carrying a big bag for my shopping ? They should put a station where customers can leave their belongings. Or just put alot of CCTV cameras so you woundnt be following a legitimate customer. Ill avoid coming to this place and better Spend my hard earned money at K mart.
|
|
A
|
Annie Keown on Google
★ ★ ★ ★ ★ I bought a bedframe from The Warehouse West City on a Sunday. The staff at West City while instore were absolutely amazing - they should be credited for their great customer service! I was stoked.
Due to some systemic error I was given next day delivery for free for the bedframe which was great. I was told the bedframe would be processed Monday and delivered Tuesday so I was very happy.
On Tuesday I called the store to see where the delivery was at. I rang the store a collective total of about 12 times. It rang and rang and nobody picked up. Either the phone is on mute, the store is understaffed and can't answer, or nobody cares about the constant ringing. I then rang the 0800 number and the representative got in touch with the store manager. I was told the bed is waiting to be picked up and no guarantees it would be delivered Tuesday.
Usually next day delivery is something like $80-$100 at The Warehouse. If I'd paid I'd most definitely be asking for that money back immediately. There are obviously some operational/systemic issues at The Warehouse if 1) they can't even pick up a phone call and 2) they charge for next day delivery and then can't even come through on that. Whoever is in charge of these systems (higher up at The Warehouse and in store at West City) needs to rethink what they're doing because promising next day delivery and then recanting on that is a joke.
Very disappointing after having such a nice experience instore. Most large stores can come through on next day delivery - why can't The Warehouse? Their operational systems must be extremely poor. Will rethink visiting The Warehouse from here on out.
|
|
K
|
Kay Kay on Google
★ ★ ★ ★ ★ They've been alright the few times I've been in lately. The staff when you come in aren't very friendly, kind of just stare at you no hellos or anything. Stock is good and full most of the time.
|
|
C
|
Charlene Te Hei on Google
★ ★ ★ ★ ★ It has a lot of stuff to offer. Prices are decent too. Waiting to be served is pretty slow. Only a couple of counters are available when you have to go through them.
|
|
G
|
Gefrey Alonzo on Google
★ ★ ★ ★ ★ I tried calling in the morning when it was not too busy but the person who answered just put me on hold - she also checked back a few minutes later to see if I already hung up and when I responded, she placed me back on hold.
|
|
L
|
Linda Lang on Google
★ ★ ★ ★ ★ More cash checkouts please. Too many in queue, and only one operator.
|
|
J
|
Junior Seve Uatimani on Google
★ ★ ★ ★ ★ Trying to call for the past 30 minutes & no answer at all really poor
|
|
J
|
Jayden Shen on Google
★ ★ ★ ★ ★ When you go in, you see a bunch of staff ranging from 4-5 standing by the door talking and no one seems to at least give a greeting. They just stare at you at keep talking. Only 1 checkout is open with a staff member while the rest is self checkouts. Felt like I was entering a cemetery. The place is also a mess especially by the homeware and Manchester section.
|
Write some of your reviews for the company The Warehouse WestCity
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Clothing store, Home goods store, Garden center, Department store, Appliance store, Baby store, Christmas store, Sportswear store, Toy store, Video game store,
Nearby places The Warehouse WestCity
