Toll Aotea - Pipitea
2.6/5
★
based on 8 reviews
New Zealand | Toll Group - Providing Global Logistics - Tollgroup.com
Toll offers express delivery, freight forwarding, end-to-end transport services and logistics solutions to customers in New Zealand.
About Toll Aotea
I want to contact Toll to; receive a quote and or service information, locate a parcel or shipment, submit a general enquiry, provide feedback and or escalate an issue
Contact Toll Aotea
| Address : | Toll Aotea Aotea Quay, Pipitea, Wellington 6011, New Zealand |
| Phone : | 📞 +899 |
| Postal code : | 6011 |
| Website : | http://www.tollgroup.com/tollnewzealand |
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Ella Brownrigg on Google
★ ★ ★ ★ ★ Please deliver my package, tracking hasn't been updated since it was supposed to be delivered last Thursday. Filled out car and left it in the mail box, have called twice. Was told it was being delivered today.
Cheers
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Patricia Diana de Luna on Google
★ ★ ★ ★ ★ Based on the tracking, it says “delivery attempted”, but they didn’t leave a card. Called Toll contact number, was advised that they’ll deliver it the following day. But the delivery didn’t come. Called them again, was informed that they can’t do delivery today, but will try the following day. I suggested that I can pick up the goods; the lady on the phone said, the package is in one of the cages and I still have to find where it is. Very disappointing.
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Denise Marshall on Google
★ ★ ★ ★ ★ Fabulous Paul. Sam , me and our moko Nereide loved it. She said I want to work here Nanny. She is 10 and I told her she could . Girls can do anything. It is very flash. Thank you so much. Denise Marshall.
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Hannah Kelly on Google
★ ★ ★ ★ ★ So I purchased an order from Cotton On over a week ago. I contact the Cotton On customer service team to ask what's happening to be told "it's been delivered" which it had not. So I waited till the next day, called again to only finally be given my tracking number. Tracked my item to see it was in Wellington, so why had it not been delivered? Called Toll and spoke with someone who told me they had my package and that it would be delivered. 2 days later and I'm still waiting for my package... called AGAIN to be told someone would be delivering it TODAY and it's now 6 PM. I've been on hold to TOLL for an hour now trying to track down my package and when it's arriving. I'm really disappointed, sad that I could not choose the courier company my package was being delivered with because I would not have chosen this company. I do not recommend using this company or buying items from companies that use this company for the deliveries. I'm now wondering if I'm ever going to see this package, all presents for my baby brother for Christmas. I would rate lower than 1 star but this is the lowest option. Toll, you need to sort your company. A lot of bad reviews I've read myself and after my own experience - never again.
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Nicole Botha on Google
★ ★ ★ ★ ★ Worst courier ever. Sent my parcel to hamilton instead of wellington despite the address being correct, had to phone 7 times to rectify it, one of their agents just laughed and hung up. 7 calls and they still didn't rectify address. Perhaps hire competent people so you don't have 45min hold times before you can speak to someone, clearly you have alot of complaints.
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Connor Hutton on Google
★ ★ ★ ★ ★ I experienced a mis-delivery of an online, tracked order due to similar post codes in my area. The customer service phone line were very polite, professional and helped me out entirely to find my package. There were some gaps in communication where I was meant to receive a call-back but instead needed to pester a little but nonetheless the staff gave me all the information I needed regarding my package and kept me in the loop of what could be done. Eventually the package was retrieved from the incorrect address and personally delivered after hours by one of their drivers. I felt very taken care of. Special thanks to the amazing staff working on the priority-line.
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Anna Ferguson on Google
★ ★ ★ ★ ★ My parcel has been in Wellington for 13 days now and has been unable to find its way to my house. The sender told me there was a misdelivery, then that it was back at the depot awaiting delivery. Any communication with Toll themselves has been fruitless and frustrating. I would strongly recommend against using them.
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David Johnson on Google
★ ★ ★ ★ ★ A very easy place to navigate. Helpful staff. The forklift driver had a level of skill that was staggering. Even asked me what way I wanted the quad bike loaded onto my trailer. Very thoughtful. Freight was super fast to arrive. Overall, a superb level of service
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