VINZ - Vehicle Inspection NZ- Christchurch City - Sydenham
3.7/5
★
based on 8 reviews
Contact VINZ - Vehicle Inspection NZ- Christchurch City
| Address : | VINZ - Vehicle Inspection NZ- Christchurch City 59 Carlyle Street, Sydenham, Christchurch 9011, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 9011 |
| Website : | https://vinz.co.nz/vehicle-testing-stations/christchurch-sydenham/ |
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Allan Edwards on Google
★ ★ ★ ★ ★ I was a regular customer at their Colombo site, so had no concerns when I booked an appointment (first time I had to do that and thought it would be better) at 11am for a motorcycle WOF at the new location.
I arrive and the lady at the reception desk immediately calls "Jeff" to say a bike was here for a WOF and that she forgot to remind him of that this morning. She hangs up and says Jeff is just a bit delayed. I look at her questioningly. She says he won't actually be here until 1pm, can I come back. I said that isn't "a bit delayed", that is just "not at all here".
I rearranged my day to be there at 11am. I won't be back at 1pm, or ever again.
16/02/2021 Follow-up - I spoke with the Regional Manager (Grady) who agreed I was justified in my frustration and he unreservedly apologised for not meeting the level of service he expects. He kindly offered a voucher for a free WoF. This is the kind of professional response that builds customer loyalty and I will be happy to give them another chance.
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Arthur Walding on Google
★ ★ ★ ★ ★ Would have given a 5. Took another technician to tell me I couldn't stand where I was standing. Am new to area.
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Nicky Byers on Google
★ ★ ★ ★ ★ Very helpful, friendly staff. I was running very late for my WOF appointment and they still managed to fit me in which I really appreciated. Will definitely use again ☺️☺️
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Mike Jones on Google
★ ★ ★ ★ ★ In contrast to the last review I have a sad tale. I liked the idea of a booking but the number online took me to the national office and then I was transferred, online is coming.
Upon arrival I then got told it would be a 30min wait from when I was booked in for. Eh? I thought this was to speed things up and now I am going to spend 40min waiting. (if your point of difference is booking to speed things up I suggest it occurs)
Then watching my car sit in the bay for 30min with nothing happening to it was, well, annoying. In all I spent just over an hour waiting for my car to receive it's WOF.
Nice staff but your process needs some work.
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Rahul Prasad on Google
★ ★ ★ ★ ★ Excellent service! Very Quick and efficient! Thank You VINZ!
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John Kee on Google
★ ★ ★ ★ ★ Hopeless services, and useless payment system. Do you think it's fair to RUSH your customer come back to you to solve your staff mistake? No longer use your services !!!
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Sherry Mortimer on Google
★ ★ ★ ★ ★ Because it was a level 3 appointment AND they had moved to their new premises, I was quite anxious. I certainly needn't have been. The staff there were amazing and so welcoming even though I had never met any of them before. Felt so at ease.
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Mark Valdez on Google
★ ★ ★ ★ ★ This is my second year of renewing my car wof with this wonderful team. Friendly and very welcoming staff. Thank you.
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