Vodafone Retail - Napier South
3.9/5
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based on 8 reviews
About Vodafone Retail
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Contact Vodafone Retail
| Address : | Vodafone Retail 6/1 Dickens Street, Napier South, Napier 4110, New Zealand |
| Phone : | π +8 |
| Postal code : | 4110 |
| Website : | http://www.vodafone.co.nz/ |
| Categories : |
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Giles Peach on Google
β β β β β Bought a new phone for my Dad, and the gentleman at Vodafone was super helpful explains and checking we understood everything. Really appreciated the time they took in this regard.
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Shariff Haque on Google
β β β β β Shocking...bought 4G rural BB, the guy who sold tried to act like a smart Alec but got reasonably decent service, the product performed as told, plug and play was confirmed no charges for modem but as expected next month invoice had demand for an extra $200 or so for the modem? Called after endless transfer and over a month advised to go back to store and sort things out. BASTARDS!!!!
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David on Google
β β β β β This is the 3rd time I have signed a 24 month contract with this cellphone network provider. Again, I got a new Samsung phone & it was a great upgrade from the last one & I got all the same needs as last time & STILL for the same price. You can't get that at many other companies. Imagine car dealers doing that! Yep, only an imagination.
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Εukasz Szczepan on Google
β β β β β Very good service
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Faye Cullum on Google
β β β β β Long wait to talk to staff who were busy with customers already. Store provided nowhere to sit while we waited. When we were eventually seen we received excellent customer service but still no seat to sit on. The other two staff members had one seat for each customer but ours had none. There were a lot of customers waiting to be seen who also had to stand around looking awkward and getting sore legs.
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Blanche Mclean on Google
β β β β β Why is Vodafoneβs customer service so bad. I had a prepay mobile with them for 10years and because I didnβt use it for quite a while they cut off my phone and took my money. When I contacted them I waited in a queue for 20 minutes only to be told that I probably couldnβt get my number back and if it is available then I would have to buy a monthly plan and call back the sales team. Too hard. They obviously donβt want customers
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Des Smith on Google
β β β β β Des Smith
I have just been absolutely ripped off by Napier Vodafone, to the tune of $25.
I went into see them on the 10/09/2020 and asked them if my expired sim card phone was still in working order and worth spending any money on. I explained that the phone was not going at all, as the screen was still blank and unresponsive even after being on charge for several hours. The lithium battery was checked by myself with a multi-meter after being recharged, and found to be fully charged. with the LED torch functioning normally. This suggested to me that the phone itself had a fault and that it should be consigned to the recycling bin.
After their sales person checked it out, he stated that if I went ahead and fitted a new sim card to the phone, and loaded some call time on it, the phone would be fully functioning again. Foolishly, I accepted his expert advice, and went ahead with the installation of the new sim card and a loading of $20 call time, $25 in total.
The following day I returned to the Napier Vodafone shop with the phone and explained that the phone was still unresponsive. On re-examining the phone they confirmed my conclusion that it was faulty, contrary to their opinion the previous day. I assumed that their would be no problem getting a refund off them for the $25 I had spent on their recommendation. In spite of having the receipt for the previous days transaction, the Manager insisted that none of money I had spent on their recommendation to get my phone working again, was refundable. I departed their premises minus the phone, the sim card, and my $20 of call time, with the distinct feeling that I had just been taken to the cleaners by these pic-pocketing shysters. My advice to anyone foolish enough to enter Vodafone Napier is BUYER BEWARE...
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Graham Pomeroy on Google
β β β β β Fantastic range. The homewares people were great, the computer side could do with a little more product knowledge training as they didn't seem to understand all the products.
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