Whitcoulls NorthWest - Massey
4.3/5
★
based on 8 reviews
Contact Whitcoulls NorthWest
| Address : | NorthWest Shopping Centre 7 Fred Taylor Drive, Massey, Auckland 0814, New Zealand |
| Phone : | 📞 +998 |
| Postal code : | 0814 |
| Website : | http://www.whitcoulls.co.nz/ |
| Categories : |
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J Rup on Google
★ ★ ★ ★ ★ Got what I wanted. Good collection of non fiction books.
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Laura Snell-Jones on Google
★ ★ ★ ★ ★ There is one woman in particular who was so helpful in helping me get particular books for me. I cant thank her enough. The staff I've found were always really helpful and nice, patiently took the time to help me, and went (what I felt) was put of their way to deliver awesome customer service! Really took the stress out of book hunting for me!
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Daniel Scott on Google
★ ★ ★ ★ ★ Only went in to enter a kids colouring competition, ladies at the counter were super friendly and kind to my kids.
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Laura Storr on Google
★ ★ ★ ★ ★ Great shop but zero room for disabled people to move around in mobility aids, I actually knocked over a stack of books... People immediately helped to pick them up but the isles are super narrow and its super hard to get around in this store in particular.
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Elizabeth Johnson on Google
★ ★ ★ ★ ★ Great selection of books, lovely young assistant helped finding the book I wanted. No pressure to buy
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Lynette Simpson on Google
★ ★ ★ ★ ★ Whitcoulls in the Norwest mall has the most helpful, friendly, and cheerful staff. They bend over backwards to help you and are ALWAYS ready with a welcoming greeting and remembering your previous visits. As an avid reader and lover of stationary and Journaling, it is my must stop shop every Thursday night.
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Robert Brouwer on Google
★ ★ ★ ★ ★ Excellent service from helpful and friendly staff. Great selection of books too. My favourite Whitcoulls outlet.
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Ian Kuan on Google
★ ★ ★ ★ ★ Had a less than ideal experience with Whitcoulls Northwest. I had purchased a jigsaw puzzle mat which was notably defective. I had brought it to the store for a refund. The store manager too noted that the product was defective, however stated it was ‘fit for service’ and would happily resell the product at full price again.
While I am sure that there are many products that would be ‘fit for service’, I found the service here subpar and disappointing. If I were to purchase a chipped bowl, I would hope to receive a refund of the product even though technically it can be eaten from.
No apologies, refused to refund and would only provide store credit for a defective product.
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