Wucha Queenstown - Frankton
4/5
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based on 8 reviews
Contact Wucha Queenstown
| Address : | Central Shopping Center 19 Grant Road, Frankton, Queenstown 9300, New Zealand |
| Phone : | π +7 |
| Postal code : | 9300 |
| Website : | http://wucha.co.nz/ |
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skyfire on Google
β β β β β Hi! I love bubble tea, and I love coming here! They serve a variety of drinks as well. The staff is friendly, and they serve good drinks. :)
There is one thing though, which is sizes. There is only one size option for the main menu, which I think you should be able to change. It is huge, which some (like me) might not consume. They do have smaller sizes, they serve that size on the kids menu.
Wu Cha, I recommend you look into this.
But in summary, its a very good place and I really recommend you go! :D
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jim lim on Google
β β β β β Walked in and ordered a "Handmade taro milk tea" added pearl for an extra $1 for a total of $11. Had to wait more than 15 minutes even though it was not very busy. Staff didnt seem to know what they were doing.
Once I got the drink I noticed there were still bits of undissolved taro in it, not sure if this was intentional but it made the drink grainy and distasteful. Not much flavour in the tea and not enough pearls.
Hope they can up their game here.
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JB JB on Google
β β β β β We stayed in Queenstown for a week and found this shop by chance on our first night, we had brown sugar pearl tea, it was gorgeous ? they make everything with precision and care and the tea was delicious, I 100% recommend you come here for a bubble tea. My daughter had different flavors every single one of them she enjoyed.
Very kind and hospitable staff, thank you!!
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Linda Phayakkhaning on Google
β β β β β When we walked in it was very busy with customers and four staff, we stood at the counter and waited, the staff ignored though she saw us she was on her phone.
We finally got her attention and we asked how long it would take to get the drinks, she said that I depends on what you get. We told her what we wanted to order and then we apparently had to liked there Facebook for the deal , we said that we did not want the deal but she said we had to. We did it and she said to show her the phone to prove that we had liked. We paid for the drinks and finally got the time we had to wait 20 minutes wait. We went to pick up the drinks and headed home but before we could get out the door she yelled across the room to ask for the receipt
Overall a very bad service and cleaning. Do not recommend to anyone. Staff horrible and rude.
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Rebecca Lim on Google
β β β β β Hey guys, I have always liked your drinks but today's experience really deserves a one star. I know you are having a promotion and I could see you guys were busy behind the counter. BUT, that is no reason for bad customer service and bad food hygiene.
Staring annoyed at customers waiting, bare in mind, we waited for over 40min for just 4 drinks is not okay. You should have had more staff at hand if you could not keep up with the demand; after all, you are charging customers extra as it is a public holiday. When I went up to collect the last drink, at which I asked if it was ready as I had heard orders after mine being handed out, I was greeted with an angry stare and a point ? at where my drink was.
If that was bad enough, I watched as one of your employees/colleague, drink her freshly made grape yoghurt drink, spit out something she didn't fancy (the grape seed I assume) to put in the bin, not wash her hands, and began peeling the grapes off their skins with the hands that she had spat in! That is disgusting and gross, all out bad food management hygiene! Hopefully no one gets food poisoning.
I am genuinely disappointed to the point of not returning anytime soon. I hope your employees up their game and attend another course of food prep.
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Lei (Rocky) Liu on Google
β β β β β Great shop! They have bubble tea, fruit teaοΌ Slushy, etc. All using fresh milk and fresh fruit! Highly recommended!
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y on Google
β β β β β Service here can be a hit or a miss, but the drinks are consistently great. Waiting times can be a little long but I think they're worth it.
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Priya Kumar on Google
β β β β β This place is absolutely horrible, the staff is so rude and does not know how to treat their customers. I had requested for no fresh taro and the staff clearly head me as she agreed, but when I tasted my milk tea it had fresh taro, when I went back the staff was so rude and said that's not my problem and I can't do anything about it. Will never be going back there again.
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