Anemax Property Management - Ellerslie
3.7/5
★
based on 3 reviews
Contact Anemax Property Management
| Address : | Anemax Property Management 644 Great South Road, Ellerslie, Auckland 1051, New Zealand |
| Phone : | 📞 +97878 |
| Postal code : | 1051 |
| Website : | http://www.anemax.co.nz/ |
| Categories : |
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paula penitani on Google
★ ★ ★ ★ ★ |
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Duncan Wu on Google
★ ★ ★ ★ ★ Had a terrible experience with one of the agent of this place - her name is Kimmy which resulted in an initial one star review of this place. We had called yesterday to arrange for a viewing at an apartment listed on Trademe and had been told that it was available for viewing at 5:30pm the next day, so we made an appointment with the agent. We arrived at the location early and decided to call her to let her know. After 2 unsuccessful attempts, one of which she picked up and quickly hung up on us. On the third attempt (after 20 minutes of waiting in the cold), she then informed us that the apartment had already been filled. Whilst this is perfectly okay and it was unfortunate that we missed out, the lack of communication and failure to inform potential client is distasteful and frankly disrespectful. I sincerely hope that the owners of the practice would investigate this behaviour of this particular agent so they can improve and not lose out on potential clients. We have not had the experience with other agents from this company but this particular representative of your company is making me lose faith in your reputation.
Edit: the following day the agent had called us to apologise for this error on her part, she explained that the reason she quickly hung up was because she was driving. Thank you to the owner for the prompt action on their part and for the agent to acknowledge her mistakes. This prompts them up to a 3 stars rating from me. Wish the company and the agent the best of luck in future and may this comment be a reminder to serve as common best practice in effective communication with clients. Best, Duncan
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H Sheryl on Google
★ ★ ★ ★ ★ I would recommend Anemax to everyone who is looking for a professional property manager. They have been extremely considerate, polite, and helpful. A good example of well communicating between tenant and landlord.
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