Animates Botany Downs - Botany Downs
4.4/5
★
based on 8 reviews
Contact Animates Botany Downs
| Address : | Animates Botany Downs 12 Amera Place, Botany Downs, Auckland 2013, New Zealand |
| Phone : | 📞 +977 |
| Postal code : | 2013 |
| Website : | https://www.animates.co.nz/ |
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Ying Qiu on Google
★ ★ ★ ★ ★ Polite staff members, lots of products which are usually all stocked. The thing is, it’s way too expensive. I can buy the same toy for way cheaper! 25 dollars for a little plush toy is not worth it, the duck toy sheds fur. Found the same toy at warehouse, which was 10 dollars. Impressed by the staff, but the prices are beyond expensive.
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Julie Annette on Google
★ ★ ★ ★ ★ Thought I would place a review on Liz at the Botany store long overdue but extremely deserving a posit e review .After being help copious times different matters, equipment, food, worming and flea treatment Liz often quizzed me too ensure it was the correct product for correct animal, often this was done with a lovely smile, Liz is absolute delight to deal with honest, compassionate , informative with depth of knowledge and continues to learn and has a wonderful sense of humour. She is asset to the company
Reply to “Luciana Marin Review”
I was reading the reviewer by “Luciana Marin” what a nutter !!!! how can you be a racist by asking questions , sadly some people place reviews that should not be able too do so, the review reads to me as irrational and unbalanced in there intent of a review is malicious in my view. I hope the company responds in defence of Liz
And to be honest if you felt underlying sarcasm , most likely it was deserved.
I am also perplexed how one can say you were laughed at, as I thought mask wearing in the store was mandatory, maybe again a result thought process from a nutter and unbalanced person.
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Helen Ludlow on Google
★ ★ ★ ★ ★ Amazing service! Every time I have been into this store the staff go out of their way to help and are always caring and helpful it’s so nice to be able to walk in and feel welcomed.
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Ana Shaikh on Google
★ ★ ★ ★ ★ Tried their Dog wash. Great idea. Easier than bathing the dogs at home.
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Jonathan Walker on Google
★ ★ ★ ★ ★ Customer service is a bit average here. The retail area has stock control issues (pandemic, so I get it - part of it at least). I'll try elsewhere before I come here, but will still come if I have to. Animates had a great idea with the "full service pet store" but the key to success with a concept like this is effective execution across all facets.
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Sasha Baker on Google
★ ★ ★ ★ ★ My partner and I go to animates botany downs regularly and I’ve always had such an awesome experience with them! The team is super lovely, helpful and easy to talk too. My click and collect order is always ready the same day, and usually always get good discounts on stuff that I buy. Also have a really wide range of stuff too. Definitely recommend!!
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Deborah Hogan on Google
★ ★ ★ ★ ★ I constantly receive the most amazing customer service from this store. But today my expectations were exceeded. I was served by Edward, he is truly a customer service super star. He was knowledgeable in products and gave me several options. Such a great representative for Animates, well done having him on your team, he really is a star. Thanks once again Edward I really appreciated your help today.
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nzsummer on Google
★ ★ ★ ★ ★ Staff are amazing. Always helpful and incredibly knowledgeable with products and service. Keep up the good work team! From Me, Kingston, Cleo, and all our aviary birds! ?
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