Apollo Hotel Rotorua - Whakarewarewa
3.2/5
★
based on 8 reviews
Contact Apollo Hotel Rotorua
| Address : | Apollo Hotel Rotorua 7 Tryon Street, Whakarewarewa, Rotorua 3010, New Zealand |
| Phone : | 📞 +77 |
| Postal code : | 3010 |
| Website : | http://www.apollohotelrotorua.co.nz/ |
| Categories : | |
| Description : | Unfussy studios & apartments in an unfussy hotel offering a hot tub, a sauna and an outdoor pool. |
|
I
|
Intaaz Joseph on Google
★ ★ ★ ★ ★ The heat pump in the room was really good. Heated the room nicely. The parking was nice and central. Easy accessing the building after hours with swipe card.
Disliked · 1) Tiny kitchenette corner doesn't have a sink or any light 2) Two beds joined together creating gap in the middle of the bed makes you sink in it. 3) Dusty carpets - should have slippers in the room 4) Half flush button worked and have to put finger deep inside to flush which felt yuck. 5) Zip of pillow cases was broken causing the filling to come out 6) Lift - the way it works and drops at the level is scary and makes you feel unsafe. 7) Dull lighting and out-dated curtains on the hallways.
Finally, the staff spent 15mins to take another booking on the phone while I stood there and waited. Should have just passed on the keys and checked me in while asking the person on the phone to hold as clearly they were struggling to decide. While the booking is fully paid for and booking via Booking.com, I don't understand the reason of taking the credit card and holding another $10.00 and copying photo ID seems unnecessary.
|
|
S
|
Shaz Butt on Google
★ ★ ★ ★ ★ Place wasn't clean, broken window latches so couldn't seal it. Mismatched bedding and decor. They need to bring this once lovely hotel back up to its former glory.
|
|
M
|
Miriama Ohlson on Google
★ ★ ★ ★ ★ Appalling. I enquired after I checked the feeback if I needed to worry and the manager said no.
So, I arrived with a good attitude.
Sadly this was an awful experience. Firstly the oven did not work and it took them over an hour to replace.
Then we were locked out after going to the swimming pool and could not get back in.
The cupboards were filthy in the room and the carpets throughout and windows were disgusting. The laundry was filthy and the SPa pool had food in it - the other one was cold.
The phone only worked one way in the room and was still not fixed when they said they would. This was very unsafe.
I want my money back
|
|
A
|
Adele Blanchett on Google
★ ★ ★ ★ ★ The only good thing about this hotel was the clean linen and towels. The staff that checked us in was friendly but seemed to be not coping with the workload. They took photo ID and my credit card and charged me a further $10 even tho the room was pre paid for by their website. The bathroom was not clean and the taps were rusty. The shower pressure was pathetic. No spare blankets etc. There was an ironing board on the cupboard but no iron? The kitchen had some basic utensils but some missing and only enough for the maximum amount of guests for the room. There was no tea towels or cleaning products so once you use a glass etc you can’t wash them to use again. The table and chairs were chipped and rough looking. The heatpump worked well but seemed like it had never had its filter changed and had been dripping dirty water on the carpet. The walls were very thin and you can hear the other guests talking. The rooms looked clean but when you look closer you find dirty and stained carpet, dirty sink, minimal consumables (milk, soap & no cleaning products), dirt and food remains between couch cushions, under beds had not been vacuumed in years, lighting was very poor aswell. Very cheap and tacky place for how expensive the rooms are. We would not recommend you stay here and we most certainly won’t be staying again.
Disgusted and ripped off.
|
|
C
|
Charlotte Needham on Google
★ ★ ★ ★ ★ DO NOT BOOK THIS HOTEL!!!! (1 star rating because I had to select at least 1)
Photos are from years ago, and currently is run down.
Our shower leaked and squirted everywhere, our power socket hung out of the wall, the heating did not work, the bedding was not appropriate for this current season, the staff were not there even though the open hours stated showed they should of been there, the staff were not accommodating to mine and my partners poor experience and they did not see anything wrong with our experience. We are currently fighting for a refund!!!!
|
|
M
|
Maryam Shahsavar on Google
★ ★ ★ ★ ★ First room had obvious smudge and finger prints from previous guest. Lots of flys in the room. After complaining we have moved to other suite, it looked cleaner. Left our belonging and went for dinner. Came back to a cold room, heat pump was not working. Moved a dinning table to start the wall heater and saw left over food on the chair. Checked the dinning table it had left over food inside the details of the table.
|
|
b
|
ben jo on Google
★ ★ ★ ★ ★ I found it to be great value. Large 1 bedroom apartment for $126 is very competitive. I would give a 5 star but the downside for me is that the pool was more pond like in appearance than swimming pool. If you don't like swimming but have a pet frog look no further.
|
|
N
|
Natasha Watson on Google
★ ★ ★ ★ ★ This was the worst hotel I have ever been to. Photos on the website are from years ago and do not reflect the hotel today. The hotel has a garden growing in its gutters, the pool was green, and the entire establishment was completely run down. The rooms were cold, you could hear anything and everything other people were doing. Bottom line please spend a little more money elsewhere.
|
Write some of your reviews for the company Apollo Hotel Rotorua
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Conference center, Hotel, Lodging, Meeting room,
Nearby places Apollo Hotel Rotorua
