Palm Court Rotorua - Glenholme

Lovely stay in beautiful Rotorua, the owners are super friendly and welcoming. Very comfortable stay all round, plus we were able to have our wee pup with us during our stay which we are super thankful for. 10/10 would stay there again.

- Baby-Unfriendly Accomodation. Would NEVER stay here again - We were visiting with a group of friends (a couple with a 6-month old baby) and were horridly asked to leave this accomodation over a soiled bedsheet. My friend’s baby had by accident soiled a bedsheet (with a small stool leakage from her nappy) on our first night of accomodation here. The mother asked at reception (met by EDITH YAN- the owner of the property) if she could have the sheets changed. Immediately, Edith expressed anger and responded with NO and that they were required to clean sheets. Upon questioning Edith regarding how to do this (i.e laundry facility, products, place to hang for drying), she was met with deterring and incomplete answers with a growing frustrated demeanour. Upon hearing this escalation of a somewhat straightforward task, my friend’s husband became involved to assist with finding the correct solution. Edith then began hurling personal remarks about my friends parenting capabilities with “you should take better care of your baby” and “ you should know better to take ALL precautions when travelling”. She refused to change the sheets and heatedly walked off from the situation. Having their integrity questioned and such personal attacks, my friend’s husband then followed her to which Edith locked her reception door on him and said she will call the police. My friend knocked on the door (agreed with some frustration at this point) to which Edith left and did not respond. Given this couple are both doctors, they are well aware what is required to look after a baby and unfortunately accidents like this do happen. My friends did clean the sheets as a result. However, Edith and her husband Yue came back about an hour later to say my friends must leave immediately and she has called the police because she believed they were being aggressive towards her and were demanding for the sheets to be changed. We were taken aback and I tried to rationalise but this was futile. We packed our things and I requested a refund as we were supposed to be there for another 3 nights. Edith REFUSED to give me a refund for my friends room for those 3 nights and only offered one for the other room we had booked. Given such a small accident, NEVER have we been kicked out of any accomodation and this was a situation that escalated unnecessarily with a lack of compassion and understanding. We will never stay here again and DO NOT recommend this accomodation in Rotorua (especially if you have a baby).

The reviews on here are very misleading. Owners were neither welcoming nor friendly. We booked here last minute as I made a mistake on booking hotel dates. The lady was incredibly rude. She grossly overcharged us - 250 a night! Had the audacity to accuse us of having a sleep over (our friends were a family of 3 staying next door at Capris on Fenton) and this lady REFUSED to give my 1 YEAR OLD baby girl her own towel. Ridiculous, unprofessional and disgusting behaviour. ?

Great hosts, room was immaculate, well equipped kitchenette, warm and we'll serviced. Stayed in Room 15 ? highlight the gigantic spa tub was definitely a welcomed feature.

Agree with what others are saying, the owners and staff were awesome - they went out of their way to help us and were super friendly and welcoming. Great location and facilities for a perfect weekend away hitting the mtb trails! Highly recommend - thanks so much for looking after us :)

Called and emailed to ensure it was in fact pet friendly and we could take our dog (who is a 4.5kg silent tiddler). Had seen that owners were new but thought nothing of it. Spent 2 good nights and then today the owner comes over and basically demands that my people-watching dog be taken into the back of the room out of sight. He was watching people do their thing while snoozing on his paws inside our unit on his bed on the floor in the window sun. Less than 2 minutes later the same person started a screaming match with a staff member in the courtyard that lasted the entire 40 mins it took us to pack our room to leave - we had prepaid including the extra fee per day for the dog - but after that performance it just wasn’t worth it. Not dog friendly as advertised and not professional - steer clear.

Hosts were amazing just lovely. We traveled and stayed 3 nights with our 6 and 8 year old. Facilities are great if you want to cook breakfast or dinner, everythingyou need is there. Hot tub and private patio area was awesome great if you wanna just chill back and have a beer at the end of the day. Will definitely be back.

Great place to stay, owners friendly and welcoming. Stayed with our 2 boys and hubby, had the best sleep ever after that amazing spa. Great location, close to everything. The most comfy beds and pillows. Definately would be back and highly recommend. Thanks for a great stay guys.