Apollo Medical Centre - Rosedale
2.4/5
★
based on 8 reviews
Contact Apollo Medical Centre
| Address : | Apollo Medical Centre 119 Apollo Drive, Rosedale, Auckland 0632, New Zealand |
| Phone : | 📞 +9777 |
| Postal code : | 0632 |
| Website : | http://www.apollomedical.co.nz/ |
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Maria Francisca Oyaneder on Google
★ ★ ★ ★ ★ Was fast for a blood exam , but not very friendly person on the door, I have been in better and welcoming labtest.
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Dusty Plunkett on Google
★ ★ ★ ★ ★ The worst doctor experience I've ever had. Every time I've attempted to see a doctor, it's been a different one. I can't see the same doctor twice but I'm expected to believe they care and are knowledgeable about my situation.
Avoid like the plague if you want a doctor that actually cares about you and your specific health.
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Paige H on Google
★ ★ ★ ★ ★ Now that I go to a clinic that actually gives quality service, I realised how poorly I've been treated by the staff at Apollo.
For starters their prices are ridiculous and not worth it. They are consistently at least 10-20 minutes late and never apologise for it either. Trying to get on the phone with them is impossible and you're always on hold for a long time. Interactions with the staff (receptionists and Dr's) are always cold.
One time I was sitting waiting in their emergency seating area for well over an hour just to get x-ray results, but I didn't make a fuss and told them I get that mistakes happen.
The ONE time I was a few minutes late to my appointment, the receptionist saw me but was serving a man who took 5 minutes to serve so by the time I signed in at the reception I was almost 10 minutes late since I had to wait for the receptionist. The receptions proceeded to make many petty digs about me being late. The Dr then came to see me and proceeded to make many petty digs about me being late too. Keep in mind that I was very civil about it and continously apologised for being late and thanking him for seeing me. All I needed was to sign and stamp some forms that took literally 5 minutes and the Dr takes another dig saying that forms are going to take a while and so me being late is a problem... Safe to say that was my LAST ever appointment with them
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Vic Li on Google
★ ★ ★ ★ ★ Bad service and they don’t really know your nationality so be careful with filling new patient form. The price is extremely expensive than others, same medical examination in city only around less than $200, other places in North Shore around $2-250 but in here cost you $420 for a luxury service that no one will let you know what you need to do next. You standing in labtest no one will look after you. worse hospital experience and service ever, not even worth 1 star Google review, very disappointing.
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Tritip K on Google
★ ★ ★ ★ ★ I ve been with Apollo for over 10 years, this clinic would suit patients with private insurance. I have full cover with Southern Cross and always have had good experience so far and really good doctors here. I have had so many medical conditions that require CT scan, Ultrasound, Mammogram, Operation, Specialist Referral etc…Hassle free, all organised and referred from GP to Best Specialists. Never had to pay anything upfront as it’s all organised by Insurance. Super easy to deal with Apollo as long as you have your own private medical insurance. Waiting time is quite long at Receptionst but very convenient and easy accessible.
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New Pattchi on Google
★ ★ ★ ★ ★ Terrible experience. My two-year-old got a cold and she coughed. I called the centre to make an appointment. The receptionist booked time with a doctor and asked us to go in the early morning later that week. We got there early in the morning. The receptionist asked why we see the doctor. I said my two-year-old kid coughed. The receptionist asked us to leave and waited for the doctor in the car. Later, the doctor called me stating he is not responsible for patients with cold. He can make an appointment with the doctor who can see us but no place available. I am wondering why the receptionist made an appointment for a doctor who cannot see us? Why do you ask us to come to your centre early in the morning? Why do you ask us to come and then ask us to leave and stay in the car? We only receive a phone call from the doctor. If a phone call can work, why do you ask us to come to your centre in a cold winter early morning?
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Lisa Stevens on Google
★ ★ ★ ★ ★ Thank you Angela for assisting me this morning with an urgent prescription. Your professionalism and understanding are very much appreciated ?
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Dale Halliwell on Google
★ ★ ★ ★ ★ Unable to get an appointment, they want to do a phone consult first, then an in-person appointment and charge me again. Was told by receptionist this wasn't necessary and would be called back to discuss after asking a doctor. Never got a call back so I called them and was told by reception that I couldn't get an appointment at all with my symptoms because of covid (even though I've had them for six months which is why I'm concerned).
Not the first issue with Apollo. Earlier this year I saw them for minor surgery and was told I needed a referral to a specialist, again had to call back after a week because received no contact, no referral.
Tried to leave a message to the CEO on their feedback form through the website which they encourage and which says you will get a response in 2 business days, well that was nearly a full month ago now.
This is ridiculous, will be changing practices.
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