Auckland Central Kia - Epsom

Avoid at all costs, I was sold the car and was promised first 5 services for free, under some false offer, and later they charged me ridiculous amounts for the first service, and when I called the showroom they said they don’t have any records stating free services and the person that sold me the car quit 2 weeks before. Will never buy Kia again, Toyota much better in customer service and transparent upfront. 2 of my friends have now bought Toyota upon my advice.

I had a great experience with Auckland central Kia, very knowledgeable and helped me meet all my expectations that I wanted in a car. I would highly recommend Alan Shen to deal with, he is very professional and helpful. Very happy with my new purchase!

Because I had a Day Running Light issue, I took my car to the Newmarket Kia branch. they said they had to change the light bulb and charged me around $15 fee + around $50 for getting a WOF. after 2 weeks later, I had the same issue and took it to the branch again. They took less than an hour to tighten the loose cable and charged me another $86 today,. i did not have to pay for the light bulb replacing fee as it was not the issue for the first time. they charged me ridiculous fee to tighten the cable connection which took less than an hour but this charge could be much less if it was fixed at the first time when geetting the WOF. Remember, if they make a mistake and you have to take a car back and fix again, you will need to pay whatever they ask you. they do not call or txt you about a cost of repairing until they ask you to come and pick up your car. I swear to my god that I will never ever buy Kia or Hyundai car again in my life. Plus, I will tell everyone not to buy Kia from Andrew Simms unless they want to experience horrible service. below review was done in Dec 2019 I bought this car a year ago and tried to get the 1st Year car service. because I tried to arrange a transportation, I had to call to make a service booking but it was very difficult to contact them, attemped calling 5 times and finally managed to contact them. When I bought my car, they said there is a car pick up service available from the city and they can drop it off. However, when I tried to arrange this, they refused doing this service due to short staff. I suggest to buy Toyota or other Japanese cars. Their service is much better and also does car service on Saturday. My friend who has Rav4 does not have any issue with a car service.

Excellent service and very fast transaction. We came here to look for a SUV and was able to eye on several range. The sales agent Raj was very helpful to show us around and he's so knowledgeable on the different cars. He answered and explained to us clearly all our queries. After we decided on the car we wanted, the lovely branch manager took us through the paper works which didn't take so long. Our new car was delivered to us after just few days and really happy with the service extended to us. Highly recommended ?

Caution; specifically the service/parts department. Treat this organisation as you would any mechanic. Keep note of date, who and what you spoke about. Make your follow up calls at the beginning of the week because I guarantee that there is always an excuse come Thursday/Friday (because they don’t work weekends) that your service/part may be pushed back until the following week, with the added note that it will most likely be ready mid to late following week so when you go to follow up the next week there will be another reason it won’t be ready until the end of the next week. This went on for 4 months of call after call that often wouldn’t even get through to a person or just cut off, occasionally went to a voicemail service, and even when I got a person (Georgia) she was of little to no assistance because my calls seemed be the only thing creating any traction or progress. I even physically went in and asked for a physical note to be written and left. If you like and have time to chase people up you’ll love this service. If you like when people say they’ll call you back and don’t you’ll appreciate this service. If you like complaining to the general manager who doesn’t know his own service details (i.e. turn around time for fabricated part vs ordered part from Korea, communication breakdowns and lack of customer service skills) -this will blow your mind. I don’t know if it’s because I’m not your typical wealthy high flying Newmarket customer but I really felt prejudice was a contributing factor and that in this day and age it’s mostly hurtful and disappointing I’d like to be wrong though. And I’m not speaking about ethnicity either but prejudgment on our socioeconomic status or lack of it in one’s eyes. Don’t think just because it’s Kia Newmarket and AndrewSimms that it’s reputable and fair alone. I’m still waiting to hear about the so called internal investigation into communications/customer service issues, parts lost by courier and found again, my part that was also then sent for fabrication to be returned, but I suspect it’s just more LIPSERVICE for the dumb, poor, people who won’t make a big fuss. And I don’t trust the reviews where reviewers only leave stars and no review on google reviews it just doesn’t seem credible. A crafty way to bolster the rating by any willynilly.

Be aware that their charges for servicing is extremely excessive. I bought a brand new Seltos in 2020. The first service was in April 2021 and cost in excess of $400. The same vehicle was booked in for the 2022 service and the cost was in excess of $600. The vechile has low miles and was well cared for by myself. I am retired and dont do excessive cross country driving. Most of the drives are from Mt Roskill to Remuera.

Have been dealing with these guys for about 4 -5 years -with warranty issues only . The people seem really nice, and genuinely wanting to assist, but overall the system seems bit broken. If you can cotton on to someone who keeps your issue at the forefront dont lose sight of them! I keep wanting my experience to get better so I dont write this but I've given up and need to say something. Here is my experience; I must have had about 6 reasonably serious issues with a new 2016 kia Sorento* which is quite disappointing on its own. Problems that make the car unwarrantable ( like no hand brake (twice) , limp mode, then turbo boost(?) fail, or unusable for clients like currently the air con is still intermittent after 16 months of attempts to fix it. Two summers of random air con working about 20% of the time is painful. And the warranty is expired now so good luck to me from here !! Here is the point, Its not their fault that this Kia is a partial lemon, but would love it if I did not consume so much of my time contacting , booking, and chasing for stuff to be resolved. Obviously that could be because Kia NZ is hopeless at responding to them too. But the booking and dithering issue they have have to own. Typical time from problem to resolution would be measured in many weeks or even months. Booking in can be a 4 or even 6 week wait at best of times. That's if they ever get back to you. I suspect Kia (NZ?) seem to run just-on-time parts inventory's too. A few times I've had the statement "this happens all the time" but the part is not stocked anywhere they tell me (this is pre covid) and waiting for parts kills me. The car was off the road from Dec 15 to mid Feb 21 waiting for a booking (mostly) then parts, that's crazy. And for periods of a week or more other times . I also had to rent a replacement at my own cost a couple of times for periods of weeks . Service seems to not call you back, its up to you to remember to call them, chase them, and typically that could be 5 to 15 calls. Don't bother leaving messages. This is a consistent experience over the 5 years. two Notes * I've only experienced Toyota dealers (Rotorua, Christchurch, Great south Road) before, so it might be i have different expectations . * We did not buy the car from these guys, but 2 km down the road, then that place closed down and we were told to migrate to Auckland central. not sure if that changes anything * Altho great car to drive and good towing and power etc, , plenty of other quirks with the car too (i would never buy a kia again) but haven't mentioned as they are not warrant issues (climate control temperature broken, random warning lights, seats are uncomfortable for all of us, front passengers seat is so low you need to be taller than 5;4 to see out the window, (why on earth is the drivers seat 80mm higher,?) but this is general dissatisfaction with Kia and not these guys

Excellent service, very accommodating salesman and manager, knew what I wanted and did their utmost to get it for me. The car is a dream and I am so glad I went to Kia Newmarket to make the purchase. Thoroughly recommended!!!