Auckland City Toyota - Mt Wellington - Mount Wellington
4/5
★
based on 8 reviews
Contact Auckland City Toyota - Mt Wellington
| Address : | Auckland City Toyota - Mt Wellington 7 Forge Way, Mount Wellington, Auckland 1072, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 1072 |
| Website : | https://www.toyota.co.nz/auckland-city-toyota%3Faddealer%3Dauckland-city-toyota |
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Debby H on Google
★ ★ ★ ★ ★ I booked my first appointment at Auckland City Toyota – Mt Wellington branch after receiving an email reminder a month prior to my car service being due, but from the Albany branch (which is not local but where I purchased the car from). I made a booking online for a car service and loan car which was quick and easy. A friendly staff member phoned the following day to check what I required, quoted the price and confirmed my appointment. When I arrived at the office a month later through the showroom door and said I was getting my car serviced, the GM warmly greeted me and explained that Isha would help me and pointed me in her direction. She explained the loan car details and re-confirmed what my car was booked in for to ensure everything was covered. She later phoned to say the car was ready which was about an hour earlier than expected, which was great. The exterior of the car was sparkling from being freshly washed and the interior had been perfectly cleaned and sanitised. Overall, the job was well done, cost exactly what was quoted and the invoice had everything clearly itemised. The staff I dealt with are all friendly and professional. I highly recommend Auckland City Toyota – Mount Wellington branch and look forward to dealing with them in future for all my car servicing and mechanical requirements.
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robert jepsen on Google
★ ★ ★ ★ ★ I purchased a vehicle from the Mt Wellington branch inFeb this year
After picking the vehicle up I noticed the car was full of dog hair behind seats etc
Also grease marks on the SRS curtain airbags both sides so detailing very ordinary.
The only vehicle I’ve ever purchased with no floor mats .
Window sale stickers in parcel compartment on the drivers seat
On the Plus side the vehicle had a full tank of petrol !!
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Frank Wu on Google
★ ★ ★ ★ ★ The receptionist of Toyata Mt Wellington is inhospitable and unfriendly. Their service does not deserve its costly price. There is no system to follow up customers’ feedback of the service, which provides unsatisfied experiences to the customers. Lacking the brand awareness, this store does not put customers as its first priority, does not attach to the details. Without a good corporation culture, I will not recommend you to do the car services at this store.
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Cathy Liu on Google
★ ★ ★ ★ ★ Did my WOF service and paid it but the front window sticker has not been changed and has not updated to system as still receiving reminders about WOF expired.
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Daniel Veen on Google
★ ★ ★ ★ ★ The deal was over phone and email, I am happy with the car I purchased and the service I received form Virginia ,she took time to deliver the car and pick up my trade in
I had a problem with car I let Virginia know and I email cost to fix it and agree to pay half cost to fix at my local garage
I was happy with outcome it was quick resolve
Thank you Auckland city Toyota
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Judi Rogers on Google
★ ★ ★ ★ ★ Took my hybrid for it's 45k service and wof. I am so impressed with the service. They washed and vacuumed my car. Staff are so
friendly and helpful and the courtesy car was immaculate. GREAT Job.. Thank you
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Sires Bharathan on Google
★ ★ ★ ★ ★ This is a nugget of a Dealership. Friendly service of a top quality work. The bonus, THEY WASHED AND VACUUMED THE CAR!! Some of the other Toyota dealerships in NZ need to take a leaf out of this place.
The Service Side Assistant Manager, brilliant gent who gets a special mention as the front line person - fab customer service and cannot fault at all.
Keep it going guys and you will have a definite loyal customer in me.
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Wayne Kuang on Google
★ ★ ★ ★ ★ Very appreciate John Leong's delivery for the GR Yaris. Top service, very well efficient organize, and attention to details.
Highly recommend.
Thanks again.
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