Bed Stop Wellington - Pipitea
4.7/5
★
based on 8 reviews
"Allan was fantastic at helping me choose a new bed. He was very knowledgeable and asked great questions to assess my needs. He wasn't pushy and welcomed me to come back with my partner and favourite pillow to further check out the bed I liked. Plus the price was fantastic. Some really sharp deals. I totally recommend Allan at Bedstop."
Contact Bed Stop Wellington
| Address : | Bedstop, Bed Stop Wellington 153A Thorndon Quay, Pipitea, Wellington 6011, New Zealand |
| Phone : | 📞 +797 |
| Postal code : | 6011 |
| Website : | http://www.bedstop.net.nz/ |
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James Laidlaw on Google
★ ★ ★ ★ ★ Bought a bed at the Thorndon Quay, Wellington store at the end of March 2019, fantastic service, advice and reasonable prices. Definitely worth visiting if you're looking for a bed in Wellington.
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Steph R on Google
★ ★ ★ ★ ★ Bought bed at Bed Stop in Thorndon, great price, really good service - there are a few other bed shops in area but this one we found to be the best. Thanks for all your help, definitely recommend
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Sameer Saini on Google
★ ★ ★ ★ ★ Bought a Bed and a Mattress last week. Got it for a very good price. Really happy with the Service and the Delivery.
Would recommend to others as well.
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Pranati Gupte on Google
★ ★ ★ ★ ★ Great experience, got an awesome mattress and the sales person truly cared about our needs. Also, delivery was very quick.
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Hugh Cowan on Google
★ ★ ★ ★ ★ Outstanding service from Chris Hurst at Bedstop. I have just replaced a frame and mattress that Chris supplied 15 years ago. I am delighted with my new bed and cannot speak highly enough of Chris’s practical know-how and customer focus. A pleasure to do business with. Hugh Cowan
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Heather Collie on Google
★ ★ ★ ★ ★ The trouble with Bedstop is that they have no clear process to resolve customer complaints. It is a franchise, so if you have a problem with the store there is nowhere central for you to go to resolve issues.
We had 3 problems with our order (incorrect price, failed to order mattress, and wrong mattress ordered). They wouldn't accept a return on the mattress so we were left with one much too firm. We took it to the person who organised the franchise in Auckland, but did not receive a reply from them.
My advice is that it's not worth the risk.
Edit: Just want to acknowledge bedstop for their response below. I think the response is really helpful in illustrating the importance of being able to escalate customer complaints to someone else when people have different points of view about what happened. We didn't feel comfortable in bringing our complaint back to the store because we felt we weren't understood or listened to. The names of the beds were very similar (florence vs florence deluxe) and it's not possible to check/feel the firmness of the mattress by looking at the name online. Our solution was to source a mattress topper from elsewhere as this was much cheaper for us than paying more money to bedstop to resolve the problem. However, my main review was not actually about what happened to us at the store, but about the lack of response I received to my complaint via email (x2) to the franchise.
I also want to note that bedstop received two apologies from us for the use of a swear word when asking for your answer to a specifc question ("i just want an fn answer"), from a very tired and upset customer who was physically reduced to tears.
I wish them all the very best for the future and hope this helps to improve the consumer complaints process for the franchise as a whole. Thank you.
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Unmesh Patil on Google
★ ★ ★ ★ ★ I have purchased a Queen and a King Single bed from BedStop and very satisfied by the quality and the customer service. Of all the shops I found BedStop reasonable and honest in providing a fair comparison between various brands. Prices are reasonable as compared to other big stores selling the same brand products. Happy to recommend.
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Rosalinda Walsh on Google
★ ★ ★ ★ ★ I'm so happy with my bed! I purchased a super king mattress and bed. The salesmen (Chris and Rob) were so understanding when I contacted them distressed that I chose a mattress that was too soft. They let me swap it with no fuss. I'm super grateful and would recommend this place to anyone. The price is good and they have a genuine sales approach, not fake or seedy. Thanks for helping me to get a good night's sleep, it's definitely improved my wellbeing. :)
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