BNZ Lower Hutt - BNZ Lower Hutt Bunny Street
2.1/5
★
based on 8 reviews
Contact BNZ Lower Hutt
| Address : | S101 Westfield Queensgate Cnr Queens Drive &, BNZ Lower Hutt Bunny Street, Lower Hutt 5010, New Zealand |
| Phone : | 📞 +879 |
| Postal code : | 5010 |
| Website : | https://www.bnz.co.nz/ |
| Categories : |
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Kiwindian 17 on Google
★ ★ ★ ★ ★ Lack of staff on tellers in busy periods. (1teller open with a learner staff member while a line of 8 waiting to get served)
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Cindlek Cash on Google
★ ★ ★ ★ ★ BNZ Lower Hutt has the worst setup - You are confused as to who to go too when you walk in the door then you have to wait nearly an hour to be seen for basic things that can't be dealt with on the phone always only one person or two on the counter - Last time I was there 3 elderly ladies were shafted in the line because they were standing for half an hour than sat down and someone took their place - It's really disappointing Never experienced this with other banks
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Oliver McClure on Google
★ ★ ★ ★ ★ The instore experience today combined with the BNZ business team letting me down a lot recently has unfortunately meant I am switching banks. I've had my personal banking with BNZ for years and have otherwise been happy. I just don't think their branches and head office are equiped to serve business.
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Upesh Boopathy on Google
★ ★ ★ ★ ★ Went to this branch on monday morning. only one staff with long que. almost all branches closed. We have work too.
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J on Google
★ ★ ★ ★ ★ I came to the branch this morning to have the work done, the staff gave me the excellent service.BNZ the most truthful Bank!!
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Prashant B on Google
★ ★ ★ ★ ★ Everytime I go to this specific branch I have a bad experience. I genuinely dread going when I have to.
They are severely under-staffed resulting in large wait times (i.e. waiting more than 20 minutes to do a simple task). They have a terrible physical layout. I have also dealt with inexperience staff where I had to tell them what to do on their computer system. I have dealt with rude staff here as well, specifically they were be-littling me and overexplaining things despite me saying that I understand.
Also their inability to adapt adaquently to these unprecedented times shows me that the branch has no interest in providing a good customer service experience. Other competitor banks have a queuing system outside with a bank teller coming outside periodically to triage the customers, as some people may have a smaller task then others that can be processed quicker. This bank does nothing like that.
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Sean Heyman on Google
★ ★ ★ ★ ★ Understaffed which makes wait times for simple things extremly long. Several staff here, but it seems only 1 is able to actually do anything. Avoid if you can.
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Graeme Sullivan on Google
★ ★ ★ ★ ★ I went to bank to verify my identity. Waited an hour and still had 2 people in front of me. About another 6 waiting after me. The two tellers were run off their feet. Not enough staff to meet demand. I left as I couldn't wait any longer. Poor service!
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