BOC New Zealand - Ellerslie
3.2/5
★
based on 8 reviews
Contact BOC New Zealand
| Address : | BOC New Zealand Building 6, Level 1/666 Great South Road, Ellerslie, Auckland 1051, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 1051 |
| Website : | https://www.boc.co.nz/ |
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Graeme Thomas on Google
★ ★ ★ ★ ★ |
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Red Herring on Google
★ ★ ★ ★ ★ Yes
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Lisa Anaru on Google
★ ★ ★ ★ ★ Awsome helpful staff
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Chris Tapara on Google
★ ★ ★ ★ ★ Your typical company location....Safety is paramount on this Dr site.
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NERB NUG on Google
★ ★ ★ ★ ★ A great shop potentially but has currently lost the plot due to their approach to customer service. Not a good buying experience across the board as at September 2017
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Ttocs Kael on Google
★ ★ ★ ★ ★ Good product, but the customer service is not good. My experience BOC purposely make the accounts confusing, and they cannot explaining their billing.
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Katinka on Google
★ ★ ★ ★ ★ BOC you need to do something about Elgas. Elgas was the most fantastic company to deal with - when they were based in Christchurch, it was a fantastic company to deal with.
Now it is problems upon problems and you must be able to see from your other reviews how bad things are but you are ignoring hte situation, as you are not doing anything about it.
I had no end of problems with a person called HUS who has repeatedly messed up the account information even something as simple as changing an email address the account is to go to.
I asked to speak to a manager, and that was not made possible until I threatened action, but eventually a regional manager contacted me. He was busy defending HUS rather than fixing the problem.
I asked for HIS manager and they chose not to provide it.
Today early in the day I called asking for help with a delivery. I didnt do it on automatic delivery as I wanted to ascertain which day delivery would be made. By around 3 pm there was no response so I called again, and luckily for me, the call was routed to Christchurch. Someone went out of their way to try and help, and sent an email advising it was an urgent request. For this "urgent" request Elgas in Auckland responded at 4.56pm who already had a request for this call in the morning. I dont actually know why I am surprised, give the way Auckland is handling matters. The most basic and simple matters. While being put on hold, the message was coming through recommending using Elgas gas for our hot water. Are you kidding ? We could be having cold showers in the middle of winter, with the type of service your people provide.
Both the service, the delivery and the accounting used to be great with Elgas pre Auckland doing organising and admin. .As a result of the current situation, we are being left in the lurch.
What a shame and how foolish to let a good company (whiles Christchurch handled matters) to go to the dogs through incompetence..
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PP CC on Google
★ ★ ★ ★ ★ Went to Browns Bay on Wednesday afternoon, parked by the side of the road on Anzac road, went for some errands, came back to my vehicle, a BOC gas delivery truck with plate number KSK836 was blocking my car from coming out.
There's no way i can leave without damaging my car, so i kindly asked the driver/delivery man that I am leaving, could he please move the truck, even just back off a little bit will do.
The man replied "I am not going yet" and carry on with his gas bottle delivery to the shop he was meant to go.
Thanks BOC Gas for great selection of team members that has priority of completing his job first before any other things. And choose to ignore people is a soft touch. Well done and of course i just have to wait because obviously his time is more precious than others. Oh.....and I missed my appointment, good job KSK836 driver. ??
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